BonAppeTea — Restaurant in College Station

I’ve come here before to sit and do school work and grab boba milk tea and thought the employees were polite and welcoming, but I didn’t enjoy the drink. I gathered my things to come sit and get work done for school. I parked my vehicle but needed to run next door because I had left my wallet the previous day. I went inside for less than 5 minutes and my car was getting prepared to be towed. I saw the signs but was a customer, so didn’t think it would be a problem to take a moment to get my wallet while I was in the area. I understand that y’all have limited parking, but if the parking lot is EMPTY, is it really necessary to immediately call for towing for a 3 minute detour to grab my wallet, when I’m actually a customer? I didn’t give y’all a hard time and just accepted it because anyone can give that excuse. I even went inside to explain and apologize. I could understand if the parking lot was full or if I had been 30 minutes to an hour gone but y’all didn’t even give me a minute to come inside before trying to tow my car. I was polite about the situation, even though I had to pay money I didn’t have, to avoid losing my only form of transportation and have limited mobility due to being a disabled veteran. I understand y’all have had trouble in the past but extending people grace is something we all should be able to do. The lady who works there that came outside was very rude due to her PAST experiences. She instantly thought my form of payment was a scam and made me jump through hoops just to get my car, when I had already made the payment and got confirmation from the tow company and driver. She originally came out to ask me to give the tow company a call once I get my wallet for confirmation but it seemed that once she saw me she changed her mind and ordered the tow driver to not release my car due to her PROFILING me and assuming I would scam them. I’m glad I had a picture of my ID on my phone or I wouldn’t have been able to get my car. The tow driver was polite but the lady came outside very aggressive for no reason, when the tow driver had no problem giving me my car back. I didn’t even know who she was when she arrived because she didn’t introduce herself but demanded that I show her the card I used to make the payment. Why would I give a random stranger my credit card to look at? She suddenly showed up in the parking lot after I went inside the restaurant to apologize to the staff and told them I should have let them know where I was going but I didn’t think it would be a problem since I was a customer and only took less than 5 minutes to grab my wallet, (which has my ID in it). I thought the owners and employees were welcoming (and some of them are) but the treatment I received from the lady who works there was unnecessary and could have been handled way better. I no longer feel comfortable being a customer here. Please consider this for your future customers. Not everyone is parking there illegally and you could be pushing away customers and at least extend people grace and give them a moment before calling a tow and also don’t let past experience cause you to be rude to people. You can still be polite and accomplish what you need to accomplish, especially if that customer is...

I really wanted to like this place. Not just because I know one of the people who invested in this place, but because I needed it to be when it first opened.

This place was one of the only boba places in town. There were a few, but not any that I could get to at the time without a car. This place has close proximity to the engineering department, and that was convenient for me.

I just can't seem to like the drinks here, though.

I can be picky about the boba consistency as well as the drink itself. I like the boba pearls to be firm, but not hard, and not too mushy. I've visited this place probably about 8 times since its opening. I've never had a consistent texture out of their boba pearls. One day it's mushy, another it's perfect, and sometimes just a bit too chewy.

Now let's get to the drinks. I like their teas. After all, their name has the word tea in it. I like it. It's sweet(I get half or 75 percent sugar), it's not too bland(at least the ones I've tried) and it's not bad.

I don't like their smoothies. I'm one of those people who likes smoothies for their bobas. I don't know why, but I like them. I want about half the sweetness of a smoothie king's smoothie and boba at the bottom. It's always been off whenever I tried smoothies here. It could have been that the fruits were not fresh on the days that I visited, but things always tasted a bit cardboard like. It tasted a bit dry like it was freezer burnt or something. I never peaked while they were making it but the flavor has never been right for me. I've tried about 4 different flavors throughout four different visits, and didn't like any of them. The fact that the boba was mushy or too hard didn't help the case.

To sum it up, inconsistent boba consistency, decent teas, mediocre smoothies. The only thing this place has going for it is the...

Walked into store around 11:25A. No posted time signage on the door, door was able to be opened and internet stated that the establishment opened at 11A. Nonetheless, man at the register shouted that "THEY WERE NOT OPEN" in offensive manner as we entered inches into the establishment, as if it were obvious knowledge and we should have known otherwise. It was incredibly off-putting, especially as a friend and I had been looking to try a new boba place. A simple interaction that has definitely put me off from going again- we tried our usual boba place instead. I'm not sure what the issue was, but I am sure that it was not our fault and that we didn't deserve to be shouted at that way. I hope all is better...