Domino's Pizza — Restaurant in Collegedale

On Friday, May 2, 2025, We ordered a pizza from this location. They apparently didn't put extra cheese on the side of the pizza that we requested.

My wife stated that she would call them on Saturday to let them know that she was not satisfied with the pizza. We got busy on Saturday, so she called them on today, which is Sunday, May the fourth.

While I was cutting grass my wife, came to me to explain to me how rudely she had been spoken to by the manager and some other associate at this location.

She called them store to express her concers and was told that she cannot call a day latter expressing dissatisfaction with a pizza. She asked to speak with the manager. The manager, after they haggle over the phone, stated that he would be driving to our house to give us our money back. In addition, he would require us to sign adisclaimer, saying that we will not patronize their store anymore.

Now, I really hate giving bad reviews, because I really do believe that one or two bad employees does not reflect the attitude of an entire organization.

To the manager who made those comments to my wife. You need not bother coming to our home to bring us back the money or for us to sign any disclaimer. I am 54 years old, and as of this past Friday, I can assure you that I will NEVER EAT another pizza from you location or any other Dominos pizza! In fact, if I were to go to a party and they only served Domino's, I would drive to the local convenience store and buy a bag of chips, and eat that instead. If Domino's were to purchase every single pizza restaurant in this entire country, then I would never eat pizza again!!!

One final thing, if you or anyone in your store ever speak to my wife with the disrespect and rude attitude that she told me that she endured, you and Domino's will have a 6'2, 250 lbs legal problem that you will not...

It really depends on the day. I have just moved to the area in a neighborhood And I see the dominos delivery service all the time. Since my house is new to the neighborhood it does not show up as a street but your gps will take you right to it. I always tell them what my car looks like Becaus I park outside and I have black tail lights. As I understand I can’t order online till my address is actually added. So I have to call. Every single time I call, they are rude, very sarcastic which I can handle. But the name of my street is even weird and I do not appreciate the constant rude employees when I call to deliver. I live 5 minutes away so I believe it’s not difficult to deliver. When an employee who drives all over the Ooltewah area everyday tells me he doesn’t know where one of the nicest neighborhoods is, while huffing and puffing on the phone that he might actually need his gps infuriates me. I’ve given a lot of business much like a million other people and have worked in the service industry. This is not the employees for pizza. Except my driver yesterday. She throughly apologized and she received a bigger tip...

This dominos store used to be so good but the last 2 times we've order delivery from them, we've had to cancel the order because the order was taking an exceedingly long time. Both times when ordering online, the delivery estimate was about 25-35 mins. The first time, after waiting an hour, the Dominos 'Tracker' tool was still at quality check. We called and they had no idea where the pizza was or when it would actually arrive so we cancelled. The second time, was given an estimate of 35-45 mins. At 45 minutes the tracker was still at the prep stage so called and the person who (rather rudely) answered told us on a Saturday night there are a lot of orders in front of us and they weren't responsible for what the online ordering estimate was. After pressing them for how many orders were ahead of us, they checked and told us 16 orders were ahead. After 45 mins, there were still 16 orders ahead. I don't know what happened with this store but maybe they need to look at their staffing levels. For us however, we will no longer be...