Wyatt's Pub & Grill — Restaurant in Colorado Springs

First let me say that I have been a long time patron of Wyatt's, have watched many football games on the big screen, and have met many friends there including the one I met tonight. I have even spent an evening or two doing work at their tables to get out of the house. But tonight we had an experience that was so egregious, I'm not sure I could ever go back again.

My friend and I met there as we often do, and it being near St Patrick's day, there was a special for a 20 oz Guinness for around seven bucks. It took the waiter almost 15 minutes to bring that drink, and when he did he brought it in a very standard, pint-sized pub glass. I pointed out to him that the special was for 20 oz. He looked at the menu and then went and talked to a man who appeared to be the owner of the pub. When he came back he told me with what seemed to be a straight face even under his mask, that this actually WAS a 20 oz glass. My friend and I looked at him in disbelief, and insisted that, after many years of drinking beer, we were quite sure that this was a standard pint glass. He then said "well I can take it back and bring you something else if you want." I accepted his offer and asked that he bring me a PINT of Laughing Lab.

We waited another seven or eight minutes, at which point the other man brought over the same glass which the Guinness had been in and a measuring cup filled with 20 oz of water. He said "Okay, science guy... watch this!" At first it was hard to tell if he was being rude or if this was just playful banter, though he clarified quickly. He proceeded to pour the 20 oz of water into the glass which came right up to the very lip of the glass, exactly even with the top. This was a level at which no one would ever pour a beer especially one with a head. Even if they did manage to scrape the entire head off and make it level with the lip of the glass, no waiter would have been able to carry it without spilling it. Certainly my Guinness was not poured to this level. This glass was made for 16oz of beer.

I laughingly began to point this out to him. But before I got more than a word or two out he abruptly said "There! Happy Saint Patrick's Day!" He snatched up the glass (spilling some on the table), and marched off without waiting for a response. It seemed he felt he had just slammed on us by proving his point (which was laughably NOT proved), and was clearly intending this, and the initial "science guy" address, to be insulting.

My friend and I stared at each other for a minute, not sure what to do. Finally my friend suggested that we just leave, and I agreed. We got our coats, stood up (we had not eaten or drunk anything to this point), and started to walk out. As we were walking out, this gentleman began to slow clap like Heath Ledger's joker mocking the commissioner in The Dark Knight. He said something rude which I did not catch, though everyone knew he was wishing us good riddance. Fortunately no one else joined him in the clapping. I must admit, that as the door was closing, I turned and gave him a middle finger while he continued to clap and make comments. It was juvenile, I know, and I shouldn't have done it. But it seemed like the only appropriate response at the moment. For that action, I do want to apologize to Wyatt's and anybody else who happened to be looking.

What's really sad is that neither my friend nor I will probably ever go to Wyatt's again. I am sad about this, more because it's in the neighborhood, and it was a great place to watch football with friends. But this event was so stunning and disturbing, I just can't imagine patronizing it again.

I am curious if anyone else has had a similar experience with this individual, and if anyone knows who he might be. He was shorter, older, overweight, with white hair, and was not sitting behind the bar. I can only assume that he was the owner, because a manager would have been fired for less. Comment below...

Sadly won't be back. Looking forward to going before I went for the first time. Sad experience. Even made me cry. If you are a single person eating alone, maybe go somewhere else. For a meal paying over $40 for one person, ruined my day when I thought eating there would be nice. Was told I could sit anywhere when seated. No single seats except at the bar. As a person over age 70 with some recent health issues, I cannot sit on those high seats. Tables are seating for four though often two people sat at them while I was there. Just a sad experience for me on just moving into the area and hoping for a nice relaxing experience after a morning of moving. Was asked to leave as I was finishing my drink as there were reservations for that table. Not told this coming in. Not given the opportunity to change tables. Didn't even get to finish my drink. Only go with a friend, I guess. REPLY TO THE RESPONSE BY THE OWNER: I got there on a Saturday not Friday at 4:30 PM. I, with my cane as I left me walker in the car so I wouldn't take up much room, let the seater know I had just come out of the hospital with a broken hip socket so I could not yet sit up on the high chairs which are mainly what is there. My bill had not yet come when I was told of a 6pm reservation. I had already asked for a box for my remainder of the main order but had not received it yet. I was finishing my wine sangria. As I was alone, I had brought my book which I took out after finishing my main course to read with my wine. I just thought if I was with another person talking drinking the rest of the wine, and not reading maybe I could have stayed. As I left, two of those other side lower-chaired tables were empty. As I had not been there before, I also noticed there was outside seating with lower chairs vacant. Seems like the manager or owner always puts down any review which has a concern. Sorry to see this. Makes the experience even worse. I apologize as now I understand and am properly chastised and now know if I were to return, to eat quickly and vacate, maybe without ordering a wine as I drink it more slowly. I misunderstood thinking a meal of this cost meant I could finish my wine. And now I know not to...

(This is a review on eating there, not drinking. That could certainly be a different experience.)

Started off with us accidentally sitting at a "reserved table". A little embarrassing but uhhh... it's a pub/grill. Reserve seats? Really? Ok.

Get seated and a high chair for daughter. No sweat.

Ask about using our coupon for BOGO on entrees. Told we can't get chicken tenders and fries combo because it's not on the entrees? Who puts that combo on the appetizers?? These guys. No big deal though.

Here's where I was starting to get disappointed. The guy server (gray shirt, hat, brunette) made zero effort to explain, accommodate, suggest. Just , "cant use the coupon for anything that's an appetizer" and a blank stare. Ooph.

Got fish and chips. Very small amount of waffle cut type of fries but he did have the cook make some cocktail sauce which was cool.

Wife asked for burger with pink in the center. Wasn't. Mentioned it in passing to the server. Nothin. Not even loose empathy.

We have to run so we ask for the bill , brings after a few, and I hand the card over. Comes back with the sign-able copy. The total he mentioned before seemed high so I say that and start reading it. He says "your discount is on there" and walks away. Don't maybe wanna review a potential discrepancy with the customer there boss?

(The total was fine btw, I think he just accidentally said the earlier higher total out loud on accident.)

(Geez this was long for a 3 star)

Conclusion: Food: great Atmosphere: great Price: average Location: great Customer service: lacking

This is one experience. From one family. It's not the end all obviously. Guy could've been having a bad day or whatever.

But customer service goes a long way for us. Hence a barely on par chain like Applebee's can be great simply because those people actually try. (No thanks to the quality of their food lol)

If you're someone who is off out by the apathetic nature of the Springs service reps, you may want to skip this one. Or give it a shot and hope for...