Burger King — Restaurant in Columbia

I went to BurgerKing @ 920 US Hwy 98 (2) separate occasions.

Occasion (1.) Oct 5th 2024

I ordered : 1 whopper no lettuce, extra mayo/ 1 large mozzarella / 1 lrg. Sweet tea 1 whopper/ 1 large onion ring/ 1large tea. When I got home I had everything except the extra mayonnaise, and the large mozzarella stick. I let the mayo go, but called about the mozzarella stick. The managers reply to me was, well, don’t worry about it, cause you didn’t pay for it. I said yes I understand that but I told her 6 times, and still she repeated, well you didn’t pay for it so…. So I got frustrated and hung up.

The (2.) time, 10/16/24

I ordered:

1 whopper/ cheese with a large onion ring, and since they had no large cups left, I ordered a medium sweet tea. 1 double whopper / 1 large mozzarella sticks and 1 medium sweet tea.

I got home with everything except the cheese on my whopper. So again I called and I explained this to a different manager. I told her what all I had gotten and what was missing. Then I told her this was the second time they’d got my order wrong. I was trying to explain as plain as I could so she’d understand what was going on what happened the both times, but when I got to the part where I had told the first manager I didn’t get the fries I ordered, and she kept saying but you didn’t pay for them, and then I told her she kind of missed my point I was making….. then the lady I was talking to at the moment started to scream don’t you dare disrespect me. I tried to assure her I wasn’t, and tried to calm her down, but she continued to scream over top of me like I was robbing her of something she owned. I just got tired of it and hung up!!!! In what world is it ok for and employee to scream at a customer?!?!?!? That is unless you DON’T plan on staying in business very long!!!! I don’t care if she was...

Order #15 Drive Thru on 1/11/24 around 3pm. I really like Burger King and normally they do pretty well at this location. The last two times and now today they have become really rude and slow. I waited at the speaker for a couple minutes without being greeted so I figured they didn't know I was there, I said "I would like to make an order please" and then was told to hold on. They had a hard time with a number one large with a sprite to drink. I had a car that went ahead of me and one behind and all of us had to pull up and wait. I wouldn't mind so much if they were slow so they had to cook the food so it would be fresh but my burger was warm at best. The fries too. All in all this location has started really going downhill and I think I am going to switch to Wendy's. Maybe they still care a bit about making a...

The classic Whopper what can you say it's the best out there in my book for fast food... burgers? Behind ..... five guys,,, and Culver's and they didn't have any around here. We got a whopper jr dress with cheese.. when sitting down to eat it had lettuce onion Mayo only....... In the southern states dress means everything right.not there... Took it back and got it right. The manager apologized for the mistake..... So watch for the mistakes We only eat there once in a while, cause prices got too much, so we Rather eat at a nice sit down restaurant for the same price. So see y'all in a...