Papa Johns Pizza — Restaurant in Columbia

A little backstory, my wife cannot eat ranch, I am ok with it, but my wife, while not allergic, cannot eat it. My wife and I called in and ordered last night, we asked if we could order 1/2 Philly cheese, 1/2 garden fresh, the person taking the order said "no problem!". Asked if we wanted any sides, and put the order in. It wasn't untill we got home with the pizza we found out that they woman who took our order put ranch as the base for the entire pizza! That is the sauce used for the Philly cheese pizza, but the woman we ordered from (with papa Johns when you order over the phone it goes through a call center that then sends your order to the location) didn't tell us anything about that, and put the order with ranch on the whole thing. I've worked in a pizza place before, and if a pizza has an out of the ordinary sauce on it (our Hawaiian had apricot preserves as the sauce, it was odd but really good) I would let them know and many of the customers would elect for red sauce instead.

I called the store to see if we could get it remade, and after waiting a few minutes I was able to talk with the assistant manager on duty, Johnathan (I think, I'm really bad with names!), He said that since I was cordial and willing to wait for him to get to the phone they would be able to remake it for us. Thank you Johnathan! Totally turned around our night! Honestly I only really review if a place really impressed me or if a place is really bad. If the owner is reading this your assistant manager that was on duty Friday (May 14) night who's name I'm pretty sure is Johnathan...

I would give zero if I could. Tonight was awful. I called in and ordered my food and was told 10-15min. I showed up 20 min later and asked if my stuff was ready. A man, who I was later told was Kevin, said no. 10 min later I asked again. Kevin said " see this box? It's yours. We haven't made it yet". There were 3 people at the prep station. Not working. 1 guy moving around quickly. And kevin. I was floored. 30 min after the order and not even started. A man, later told me his name was William, finally came out of the back with a female delivery driver. He has a cast. William started looking around at boxes. When I asked Kevin about my order again he stared at me and said "Why are you even talking to me!" I replied "because you're behind the counter" William told me to stop talking to his driver. Then said he had 2 other orders in the red and would get to mine in a few minutes. This was 40 min after I ordered my food. I told then to cancel it and called the short former ruler of Rome. They said 10 minutes. I got there and my pizza was ready. No one yelled at me. No one ignored me. No one sat around not working. I'll go back there to the former ruler of Rome anytime. I'll never return to Papa Johns...

I ordered through the app and it told me an estimated time of delivery. i waited 30 min after the order was supposed to be delivered and still no show. i contacted the local store where it was coming from and told me that my order just left and will be here shortly. i was not notified that my order was going to be late and if i knew it was going to be so late i would have not ordered. when i asked to speak with the manager, the manager (Olivia) refused to speak with me and said she was too busy. I asked the rep to see if there is any compensation for my order being late. The rep put me on hold for over 10 min and came back and simply said there is no compensation for my order being late. The manager took over the phone and raised her voice saying that if i need to file a complaint, i need to contact corporate and abruptly hung up on the phone before i can say something. Manager was very rude and i was not pleased with the food i had received. pizza did not taste good and some of the chicken wings were still frozen. i called back and they said that they had to remake my order because they messed up on the first one. Never buying from papa...