HomeSlyce - Columbia — Restaurant in Maryland

This place is like a half-finished man-cave with the worst possible service. The decor is so half-assed. A collection of beer cans adorn the top of the walls with some mesh. They picked up two skeeball machines that don't work to put in the corner, a 80's claw machine, and a run down pool table that belongs in a true dive bar with real pool cues. They only have two pool cues, none of which have pool tips on them. How hard is it to get tip replacements?

Or even sticks from size 16-21? The pool cues literally had no tips on them and people have been playing with them because the one plastic tip was all worn thin. That makes me wonder about the high reviews, and what people are smoking.

The cue ball was missing apparently, and it was in the skeeball machine. How does no one notice these things? There are two wood skis just on the floor next to the skeeball machines, that has no relation to anything in the decor. There is a cotton candy machine in the back (???). Looks like they're trying to cater to kids but nothing works, or makes sense. There is a huge table that can hold 50 people with no other tables in the 'game room' so it truly feels like a half-assed concept that no one thought through.

Even their name on the wall wasn't even lined up. Everything about this place is half-done.

You'd be hard-pressed to get the attention of the bartender of an otherwise empty bar. There was one other man sitting there. I walked up to the bar a few times, and couldn't get the attention of the female bartender. A waitress was talking to a table literally next to the bar, saw me waiting, and just sat and kept on talking more.

The waitresses and bartenders and even folks behind the host stand have no concept of customer service. It's like some guy decided to have a man cave and invited his friends to work there, but not do any actual work to retain customers, or to build a customer base.

The garage rags as napkins is just weird. The food is decent against the other restaurants in the area but it's not enough to offset the horrendous lack of self awareness by any of the employees at Homeslyce. The decor is weird, doesn't make sense, nothing there works. Why would anyone come back? This place has a threshold of serving enough tables for the total number of wait staff it has, and that's it. I would hate to see four tables to three wait staff there.

The bartender is supposed to be the most engaging person in the bar and this bartender must have forgotten that she wasn't in a basement bar of some dude's house.

What a shame. There's a reason there were only two other tables of customers there when we came - it's lucky it's getting business due to its proximity to some buildings nearby.

I would never come back, even to order take out. How can you trust a place that has such complacent work staff and management that is so unaware of how nothing works in their bar, including...

Came in on a Friday night around 9pm. There is nothing at the host stand saying to seat yourself or wait to be seated. We stood waiting before finally seating ourselves in the bar area. It was awkward. Several staff walked by us not paying us attention. They were not very busy. Not having been here before we assumed we didn’t have wait staff so we started to place our order on our phones using the QR code on the table. I wanted to get fries or an app quickly, so we flagged down a staff member asking if we we would have a server or if we are supposed to order ourselves. He said we could order on our phones and walked away. We placed an order for fries, submitted it and went back in to get food and drinks. After everything was submitted, a server stopped by our table. We said we submitted our food, she brought our drinks. Some one else brought our fries to the wrong table, when he realized it he brought them to us. I wanted salt and there wasn’t any on nearby tables so we went without. Our wings and pizza were dropped, and nobody came back. We didn’t have a beverage the entire meal, we finished it with our appetizer. Since nobody was coming by, we got back on the phone to close out our tab. We had to flag someone down to get a box. I dropped the tip down to 18%. I am typically a good tipper and didn’t even want to tip because we didn’t have anyone helping us but all that does is make me look cheap. The fries were really good. The wings were good. We tried the gluten free pizza, it was not bad but just the fact that they had it would typically bring us back. The crushed red peppers and some other spices were on the table but the jars were so gross and greasy from someone’s dirty hands, I didn’t want to use them. It didn’t seem like the condiment containers are cleaned regularly. Pretty gross and makes me nervous about the areas you can’t see when things are that dirty on the table. The food was good enough that we would have returned but with the horrible service,...

For the second time in three weeks I have ordered HomeSlyce through Uber Eats. Both times I ordered a 12" pizza and pickle fries. Both times, when my order arrived, I received regular fries instead of pickle fries. The first time I didn't report it because I thought it was an honest mistake. However, when my order arrived today and I noticed that, for the second time, they sent regular fries instead of pickle fries, I called the restaurant to see what is going on.

When they answered and I told them what the problem was, they proceeded to give me some excuse about how the factory wasn't going to have pickle fries back in stock until mid-January. I then asked why they haven't updated their menu on Uber Eats and the employee gave me some asinine excuse about how Uber hasn't updated their menu but they have tried. You're telling me that in the three week period between my two orders, you haven't been able to fix your menu on Uber Eats which I am entirely sure they can easily fix in less than a minute on their system at their restaurant.

The employee "assured" me that I am not the only person that has had this problem, apparently at least 10 people have called that day with the same issue. Oh, thank you! They told me I could go through Uber to get the $2 refund of the cost difference between the regular fries and the pickle fries. I have had an order a few months ago and when they were out of the pickle fries, they called me and told me my options of what I could do as a substitute, which was appreciated. I asked why this wasn't being done now and he couldn't give me an answer. I was able to get a full refund for the item through Uber Eats by explaining the situation.

Disappointed because I genuinely like their pizza and their pickle fries, however, I think this franchised location has a severe lack of...