Bambu Desserts Drinks — Restaurant in Columbus

My friend and I have been at this restaurant twice now and both times the staff were very rude to us and seemed annoyed we came in. The first we were told it was a soft opening to the public and they told us to leave. They wouldn’t even let us look at a menu for us visiting in the future. We decided to give them a second chance on Christmas Eve. When we came in we asked how they were going to be open because we were planning on staying a while. We did check the hours on Google before we came in but knew Christmas Eve hours maybe be different. The staff were rude to us and told us a bunch of snarky comments. It would be nice if their hours were posted somewhere and they should be updated on Google and social media if needed. If it’s a holiday they should post holiday hours or have a sign on the door. That night my friend left a Google review about the hours and how the staff treated us. The owner responded passive aggressively. Afterwards a few 5 star reviews were posted that sounded like it was written by the owner or someone they know. I understand new businesses adjusting and learning but these owners aren’t taking any accountability and are being very passionate aggressive. I never got to try the food but I will not be going back because I’m not comfortable...

The menu design inside is very poorly made and not intuitive. This caused problems because they have pictures of drinks with floating numbers. The numbers correlating to the drinks aren’t clear so it’s easy to mistakenly order the wrong drink. It happened to me. The workers showed no sign of compassion of any kind. Told me it’s what I ordered. I was forced to take the drink. It was a “Bambu Refresher” on the receipt. That drink tasted like water with basil seeds. The fact that that drink was so terrible made the experience even worse. As a new establishment, I feel like costumer service should be a priority. I was excited to order my drink and not only did I not get the drink I want, but I got a drink that was just water and unflavored shave ice. There are many other boba places in Columbus and it’s not hard for me to not come back to this place. Very...

Absolutely terrible experience. When I placed my order, I asked how long it would take. The front desk staff, with a very mean attitude, told me “5 minutes.” I sat right across from the pickup counter and waited — and it wasn’t even busy! The place had very few customers, so there’s no excuse.I ended up waiting 20 minutes, and no one informed me that my waffle was ready. When I finally got up to check, it had already been sitting there for a while — completely cold. It’s a WAFFLE, something that’s supposed to be eaten hot and fresh. This is just basic common sense in food service.Not notifying customers, especially when the store is practically empty, is completely unprofessional, careless, and shows a serious lack of attention and maturity. Extremely...