KFC — Restaurant in Columbus

Picked up chicken, biscuit and mashed potatoes. Chicken was very, very dark for the original recipe. Upon biting into the chicken, in my opinion the chicken was Old and had been sitting there for a while, before I made my purchase.

I went on about my day and before I returned home, I went back to the KFC to remedy the situation from several hours earlier. I was approached by who I assumed was a Manager, and I explained my issue with the chicken I had received. I basically told her I felt the chicken was NOT pleasing to my sight, and that it tasted Old. She looks in the box and says (half under her breath), this Chicken is not Old, I then opened the box fully and showed her the piece I had bitten into and again I proclaimed that the chicken tasted and looked Old, and I told her that she should not dispute with a unhappy customer her opinion. She then went on to ask me to get the extra Crispy, because all of the original recipe, was "Dark" in color???? Not exactly sure what that meant, but that fact alone, proved my point that the chicken given to me was very much sub-standard , and apparently Management was aware, yet chose to sell sub-standard product to the public. I'm currently on a fat free diet, so this chicken was actually an award or a special treat for me. Based on that I asked her to give me 1 piece of each, I left with chicken that even several hours later looked/tasted like the same batch that my initial order had. It was edible. But certainly not "Finger licking good" I typically avoid this location because it's not only KFC, its also Long John Silvers. Fish and chicken should not be cooked/served from the same fast food restaurant, or this kind of thing can happen. Very Bad experience and now under no circumstance will I ever order anything else from this location. ...

Food was ok, but seems some things have changed over the years, such as coleslaw is dry now. Even tipping the container sideways almost no slaw sauce came out. Value for money is debatable, large sides are only filled maybe 2/3 full. Have been here several times and seems the lobby isnt much tended to even when not busy. Might just be the location. Even in slow times tables are not cleaned and drink station is a mess. A couple times people's orders were taken and next in line wasnt wrang up until person ahead of them received their food, causing some to leave due to long waits. Google requested an update Went in today about 15 minutes after opening. The place was dirty appearing to have been left dirty the night before. Tables had food and drink on them. The soda area was covered in soda, the little trash hole for straw papers was over flowing and oozing . Floors were filthy as was the surround thing (3ft barrier that has seating in it) it had muddy/dusty shoe prints all over it. Glass was covered in smudges and finger/hand prints. It took about 15 minutes to be acknowledged to take my order. There was a lady in her car at the drive through also waiting to see someone she ended up taking off after about 10 mins. Seems to me whomever is in charge of closing isn't ensuring night staff is cleaning up as I'm pretty sure I was the first customer, the mgr hadn't even allocated who was doing drive-thru or front (she asked them and got them set up before anyone payed attention to me standing there) so I know that wasn't morning...

Ugh! Where do I even start. This place is awful. First, they don’t even deserve this ONE start from me. Anyway, the inside is always closed so we can’t ever get in to get our order or speak to anyone. So if you don’t drive, sorry! They NEVER answer the phone. Whoever runs the drive thru has a nasty attitude. And it’s every time I’ve been there… nasty attitudes. Terrible customer service. They don’t know how to speak to anyone. Where’s your etiquette? Order is always messed up. I thought I’d try again yesterday after work. Went through the drive thru. Girl was just rude. Got to the window and asked her to confirm what the meal came with and I told her that’s not what I wanted. I wanted the two sides with it, and she said “well you never said what you wanted”. Lol, what? Actually you never asked, you assumed and I tried to tell you. Maybe if you didn’t have such an attitude, you could’ve heard my order correctly!! She said the meal came with fries. No, you can get it with other sides because I always get that same meal whenever I visit kfc. So she slammed the window shut while she was correcting my order.

If you can’t do the job, then don’t work there. Train your ppl better KFC. I definitely won’t be back! Food isn’t...