Papa Joe's Pizza — Restaurant in Columbus

I called to put theough a delivery order with a $20 tip , but then they told me delivery was 1.5 hrs away. I cancelled delivery and said I would pick up order, but they had already put through charge. They told me the charge was cancelled. I placed a pick up order. I went to pick up order but the $120.88 charge was on my bank account as pending. He told me the $120.88 charge was legitimate and I requested itemization, he had added charges for 3 subs I had not ordered. He then said he had cancelled charge and gave me new total. He ran the new charge. Both charges have now posted to my checking account overdrawing it with $74 overdraft fee.

It is now 7/14/2023 (the original order was 7/6/2023) and I still do not have the $120.88 back in my checking account nor the $74 bank overdraft fees refunded.

I have emailed and spoken to the owner by phone. He said he ran the $120.88 charge because he thought someone had not paid for their order. He also tried to tell me this was a (new) employee's error --however, I am pretty sure he was the one running the store that evening)....

Ordered lunch special 2subs reg. 5.95 each 2 for 9.99 asked if they put hot peppers on them she says yes. Got 3 PCs of peppers on each. Got 2 small tomatoes on half and 1 on the other half. Forgot the tomato on the other one. So I decided to get a lg.french fry for 4.00. picture this.. Looks like they got 1 potato out of a 3lb bag that's 2.89 at the store. Cut it up deep fried it and broke it into PCs. Wasn't worth a dollar. Last but not least. When I called said 15 minutes. I work close by so I waited till the last minute. Get there takes 23 more minutes to get my snack out. If You take the 2 subs put them together. You'll have about A half sub at Grandma's over on Parsons. Farewell. As for the Lunch Special it's Special alright...

Almost ordered from Doordash but figured it would be cheaper to pick-up. Location is easy to get into and out of traffic-wise and the prices are way better than Doordash. Their online platform charges a fee but it's pretty small for the convenience. I ordered mid-week/mid-afternoon and the pizza was ready in under 15 minutes. They have daily specials that look pretty decent but I just did a XL Pep and some garlic cheese bread. The cheese bread was completely loaded with cheese, probably the most I've seen from any place. Quite tasty. The pizza was good too, good crispy edged pepperoni and loaded but not overloaded, crisp thin crust. I think they put on too much sauce for a thin crust but I'll just get light...