Wasserstrom Restaurant Supply SuperStore

I've had mixed luck with Wasserstrom in the past. If you need something that they carry in the store and you're able to locate it on your own, your only frustration is likely to be finding someone interested in taking your money.

If you need someone's help, you first need to realize that a specialty store is not guaranteed to have specialists working in it. This will place your expectations on the correct course. The disinterest and lack of knowledge of the staff in helping you find what you need falls somewhere between shopping at Walmart and looking for an inexpensive car on a lot. Someone will begrudgingly interact with you, but it probably won't be helpful.

I've come equipped with mfg. names and model numbers to special order replacement parts in the past to only receive incompatible generic parts. Was that the failure of the store or the warehouse? Who knows.

Today I went into the store looking for a simple, 2 sided sharpening stone. It exists on their website for about $4. I looked around on my own in all the logical places. Nada. I got in line to get some help. After helping the customer before me, the fellow at the counter immediately walked away from me. I cleared my throat and he walked back. I explained what I was looking for and he cut me off before I had finished the short description to offer me something other than what I was looking for. I doubled down, explaining that I know it's a product that they carry within the company. At this point, he took a quick random glance at a couple empty places on the floor behind the counter, before reporting that a) he didn't know where they were and that b) he only worked with used equipment (clearly my fault for not inferring that) and c) he would try to get me some help "in a while".

Nah. I can go down the waiting game rabbit hole online.