Ohio State Pizza & Deli — Restaurant in Columbus

Well, I finally met my breaking point with this place. I'm normally a pretty chill person; I always would leave a tip even when picking-up the order and ignored the perpetual bad attitude you encounter at Ohio State Pizza and Deli. Even though their pizza was always uneven at best in terms of quality, the size of the pies for the price made it a small risk for big gatherings with less discerning pizza critics, namely children. Plus, they're open late.

But tonight I met my breaking point. I will no longer recommend them even as a desperate, late night option or patronize their pizza shack. If you're looking for late night fare, go to the far superior Hound Dog's pizza or DP Dough; that's what I'm going to be telling all my friends and clients in their neighborhood. DP Dough has always given exceptional customer service, even comping meals after initially misplacing an order. Most of the time, DP Dough's service is spot on, but this one fluke of a flub they rectified without me even asking! Ohio State Pizza and Deli, when they don't have your order ready, act like it's somehow your fault and will admonish you for blocking their door. This was a previous bad experience I simply ignored.

But back to the final-straw moment. After making me return to my car to get my ID in single-digit temperatures, the manager later complained that I left the door open too long; "we're trying to keep our customer's food warm; we're not trying to heat the whole neighborhood, etc." she self-righteously explained before bragging how their store's profits paid for what (I assume) are their minimum-wage slave's "salaries;" you know, like a real life business does! How important and impressive--and the best kind of "salary" too--the hourly wage kind.

The irony of making someone go out into the frigid cold then complaining that they left your door open too long clearly escaped the self-centered human garbage; to try to spin it as benefiting customers, "we're trying to keep the food warm," while you're literally abusing a customer--I mean, what do you say to that level of stupid? After hearing a barrage of insults in the short time it took me to put the pizza in my car when my hands were to full to close the door (which lacks a hydraulic-closer), I returned to close it only to be told she hoped I heard her string of abuse. This turned out to be the manager who is also the daughter of the owner (Rolanda or something equally redneck). That's not surprising as it seemed pretty brazen to be called a slew of insults (small-dick m-fer) after telling me she liked to masturbate each night and then expect to keep her job otherwise. For some reason, offering to spread her legs seemed to be her go to insult besides a non-sequitur brag about how she masturbates nightly. She gave a few different iterations of this or asking me to sleep with her. So maybe this was not poor customer service but simply her idea of foreplay? Charming. Needless to say, I did not take up on the offer to spend even part of the night inside Hotel Rolanda as I'm guessing she's riddled with enough STD's to cause a genocide. I've heard trash talk before but seldom has it come from an actual piece of garbage.

Either way, thanks for donating the heat to the neighborhood, Pizza Princess, but let me give back a little bit of light in exchange for the heat. Tell your Dad to loosen his ball cap, take my $15, and invest it in a door-closer (available for $10 on Amazon) if heat loss is costing your business so much. Also, you may find it easier to pay your employees (like the hero you are) and to heat your shack if you don't lose regular business by mistreating customers.

This may seem harsh but keep in mind that while I clearly looked annoyed at having to go retrieve my ID after asking if we couldn't make an exception, I didn't instigate any mistreatment except omitting the tip, until after I was...

I will start by saying that I order from this place at least 5 times a week sometimes multiple times a day even between me my wife and our roomates this pizza place comes to our house no less than 5 times a week so in the last 2 months I've sent back 2 pizzas one that was burnt and today's one that was cold when they were 30 mins late delivering it today they do the absolute most because there was a bite taken from the piazza aka first bite when I notice it's too cold to be eaten first they can't figure out how to swap me out then when they finally figure that out (20 mins and two holds later) they first tell me I'll have to come pick it up to get a hot pizza and I'm like bet I only live like 10 blocks away I'll come right now if that's what it takes but now my question is are you going to refund my delivery charge and the tip I gave the driver since it's now going to be a pick up order and I get put on hold yet again for them to come back and say oh our good driver is here now we can send you a hot one out and I'm like ok fine whatever gets me a hot pizza at this point is fine with me and an hour later the driver shows up to tell me sorry brother you took a bite I cannot accept this back for a replacement and procedes to call his manager to ask what he should do about this situation after speaking his native language on the phone so I wouldn't know what he said to the manager he gives me his phone and his manager in perfect english says I don't understand sir your complaining about the pizza being cold but you ate some and you want a new pizza to which I respond with bud I order alot from you guys and ive only ever sent one pizza back because it was burnt I don't see why theres any issue at all when there's clearly a whole pizza in this box that he isnt even looking at and I still didn't want anything other than. A hot pizza and still tipped them the pizza and service is great after 8 p.m. most days but don't order during the day them acting this way over their mistake is absolutly a blatent slap in the face to me considering i am more than a regular customer and I've also had almost no complaints but to be disrespected at the first sigh of dissatisfaction let's me know they don't actually appreciate and respect me as a loyal and local...

Some of the food is okay but it's not worth the hassle and disrespect. My husband's family orders from here all the time but it's my first time eating here. We ordered an XL Pizza 4 subs and a chocolate cake. My husband's Aunt found a hair in her sub she instantly spit the hair and food on the floor, she looked in the sub saw another hair sticking out of the side and threw it out. My mother-in-law had onions on her sub. When I ordered her ham and cheese sub I specifically asked for no onions even though they didn't technically come on the sandwich. I made sure to ask this because she is allergic and has extreme stomach issues when ingesting onions. She took two bites of her sub and got sick, she then picked all of the onions off and not even halfway through the sub had to run to the restroom to throw up. My mother-in-law called about the food as soon as we got it to talk to them about the hair in my husband's Aunt sub and the onions on her sub. When she called she spoke with a man over the phone and he said he was the manager and she told him what happened he then proceeded to yell at her and call her a liar followed by him hanging up on her. My husband's Aunt then called and asked him not to hang up on her only for him to yell at her, call her a liar about the food as well and then hang up on her. We didn't call about the pizza because we didn't eat it yet and it didn't look too burnt but when I took a bite it was stale burnt and had almost no sauce. The meatball sub and my husbands sub was okay but no one deserves to be talked to the way any of us were tonight and not to mention that the expectation should be set that we not have hair in our food also that allergies should be properly handled. I understand that mistakes happen which is why we called to get our food fixed. We were calm and polite at first but the way that this was handled by management was completely unacceptable and disrespectful me and my husbands family will definitely not be...