Dairy Queen Grill & Chill — Restaurant in Commerce City

First, this location stated out amazing. The staff was great, fast food, Ice cream was correct etc.

Then about a month or two into being open I’m not sure what happened. I don’t know if management already changed or or other lower management was hired in, but there are a couple of very unprofessional people that are working the front end.

The first time we went in the cashier just ignored us. We had to walk up to him. We couldn’t hear a word that he was saying. We had questions about a certain blizzard and he had no clue and just said don’t know. Okay.... we bought 4 blizzards. They say in the window done for a good 5 minutes while he stood there. I almost grabbed them. They were leaking so bad he didn’t flip any one them. I didn’t have the patience to have them remade when it wasn’t the back ends fault.

When we went back two weeks later it was the same guy. We were waiting to get our order taken inside and we were never acknowledged by the cashier. When he did he snapped at us and said um hello!! I had to walk away and come back. He took our order which were two burgers. Never asked what we wanted on them and submitted the order. We quickly said we needed to tell him what we wanted on it and he said no he submitted It. Okay not a huge deal. He then did retake the order with what we wanted on them but of course they came out wrong. Not the cooks fault. He then handed us our two burgers and said here. No bag no nothing just here. Then we watched someones ice cream sit in the window melting while he just stood there talking to a coworker. By the time we went to the ice cream it was melted and told the ladies in the back to re make it because it was melted..... while he was doing this, the other cashier was eating a burger while taking a order and munching on food at the same time. Rude. He needed help on something and he HOLLERED for his manager to help him. That’s so rude. As a manager though you should be more aware of what’s going on on your front end. I won’t got back inside anytime soon because I was just so heated over...

Let’s talk about a way to ruin a business. The store was completely empty, no one in the drive through. My family and I did a mobile order and ate in shop. Our food was wrong and ice cold. Fries tasted like they were days old and bread was soggy!We then order ice cream and it took 15 MINUTES to make. Again still the only people around. There was tons high schoolers “working”. While waiting two friends of the employees walked in 10 minutes after we order and got drinks and ice cream before us and for free! they all were eating and making each other different food and ice cream combinations . none of the employees were attentive or wanting to be there and help. all the kids came rolling out the kitchen wiping nose with their hand or rubbing hands through there hair. then handling straws,food, cups, spoon, etc. once we finally got our ice cream the cups were filthy and over pouring. which for a mom with two littles that is a disaster waiting to happen. this is the second time having terrible service and terrible food. This place used to always be packed but I guess we are the last to jump on the train of leaving it behind. As a store manager myself I would be embarrassed to have my staff act like this. As someone who loves in Ice cream and dairy queen I will be taking my business somewhere else! this store is a disgrace to the...

Just went to go and get ice cream with my family at the Dairy Queen at this location. We waited in a long line (which is fine we didn’t mind) to when we finally got to the box to order we were told the ice cream machine was down. It was a bummer but we still understood that stuff happens. However we watched everyone in front of us receive ice cream. So we pulled up to the window to see all the kids that were working messing around. I waited for them to greet us so I could ask about the ice cream machine not working. His response was “we didn’t know the ice cream machine didn’t work when they all ordered so we still fulfilled their order.” Ummm whaaat? If the machine was down how can you still make ice cream for customers? Are we picking who we serve to now? It was only 8:00pm and they close at 10. I continued to watch them make more ice cream blasts for themselves so when I asked about it he had nothing to say. To me it sounded like kids not wanting to work. Who manages...