Troutman's Bar-B-Q — Restaurant in Concord

I went and ordered 2 lbs of bbq, a pint of slaw, a bottle of hot sauce, and a pkg of buns. Also a drink for myself and my husband. They gave us our drinks right away, which was a good thing, since we waited for over 30 mins for our order. They're were 4 other tables with customers besides us. No reason our order should have taken so long when the bbq is already cooked and the slaw already made. It was ridiculous! Finally we stood up to pay for our drinks and tell them to forget about the food. When we told them that, they said oh your food is ready, it's been sitting back here! Omg! I couldn't believe that! So long story short, we paid for cold food that I had to reheat when we got home! No excuse for that, not to mention, didn't even get so much as an apology. The waitress (wish I would have caught her name) was also very very rude and acted like she didn't even want to be there. This place sure has went downhill since Radford Troutman passed. Back when he was alive and well, he would have died every one of them, as I knew Mr...

Me and my husband tried this place on a whim because it was getting late and we couldn’t quite figure out what we wanted. Seeing as he is a kitchen manager at a BBQ restaurant, he had his own expectations and they were blown away. We had the chopped BBQ sandwich, fries, and hush puppies and a side of ranch to go with the fries. Everything was delicious. I usually dip my hush puppies in butter but these were so buttery and soft that I didn’t need to. Everything was so so good. The atmosphere is cool because it has exposed brick and the kitchen is open so you can see everything that’s going on, without it being loud. Whenever we went to leave, we were told that someone had paid for our meal. The kind woman at the register explained that the people who eat here have been coming for many years, and whenever they spot a new customer, they will usually pay for their meal. I thought that was very sweet. She explained that it is a good community based restaurant and I...

1st time eating here today with my daughter. We got there around 1230 and put our order in. They close at 2. It was 130 before they realized they had forgot our order. We finally got our food at 145. We both ordered bar b que. It was so dry like shredded beef jerky or dry erasers. Sauce did not help. Fries and hush puppies were mid at best. The worst part was we could hear some lady in the back saying they shouldn't have sat there sorry a* back there. Blaming us for the seats we chose as to why they forgot our order. Mind you I asked when we came in do we just seat ourselves? The lady replied yes , sit where ever you like. The cook also came out and had an attitude yelling to lock the door while shaking his head and muttering something under his breath because they were about to close. Our waitress was very nice and we never complained the whole time. I was very polite and friendly. We did not deserve to be called that. Needless to say we will never...