South Coast Winery Resort & Spa — Restaurant in Temecula

We were parents of Groom. We stayed 5 nights and 140 guests were on property for events. We hosted a Friday welcome party in the vintners garden and wedding was Saturday in Rose Arbor, reception with sit down dinner in the courtyard with dance/floor and live band and after hours DJ in Barrel room. Amazing venues!!!! The events were huge successes because of the bride and groom's meticulous planning with help from Claudia onsite and a wedding planner. Below is some information I sent to Claudia and the property director, Jim following the events, Jim personally called me and appreciated my feedback as he is someone recently hired and is working on improving the property in all aspects. I would recommend staying on property before your wedding to check these areas out personally. First the positives- The villas were very spacious with the large bathrooms/large jetted tub. We loved having the bridal suite to get ready in. The Rose Arbor was a lovely venue for the wedding ceremony. New flowers were planted the day before. The reception venue was incredible. The grand staircase, stage for the band, large dance floor space, ample room for dining tables and informal seating as well as the barrel room for the after hours, made for an outstanding venue. The food truck was also able to park.. The pool area was a great place to relax and cool off. Having poolside snacks and beverages was convenient. The meal service at the reception was very good. The passed appetizers were delicious. The bread and salad were tasty with a nice presentation. The beef and salmon and sides were cooked well. The overhead light strings are lovely. The food and service in the restaurant and the room service offerings were very good. Opportunities- The front desk staff seemed to have difficulty locating reservations at check in and could not find my 2 reservations initially. We also did not receive a parking pass upon check in. During our stay, we found that the front desk and room service numbers were hard to reach. Room service often went to voicemail. In our room, there were no robes, slippers or shower caps. When I called the front desk, they were delivered promptly. Since we were staying 5 nights with only one cleaning offered, it would have been helpful to be offered extra towels and coffee at check in. When we stayed at the property in May 2023, we were surprised to find the dated paint colors in the hotel rooms as well as the dated furnishings in the hotel and villas. We brought this to the attention of the management, but did not observe any updates. Eight of our guests who own property management companies were advised to stay at PONTE, due to the more contemporary decor and well maintained landscaping. We stayed in villa 2004. As noted above, our arm chairs were worn and there was a rip on the edge of a couch cushion. Also the jetted tub filled very slowly. The refrigerator was icy and my yogurt froze in the lower area. We did not use the patio, as it backed up to dirt and exposed irrigation pipes. Some plantings are needed in areas. When we arrived Wednesday evening, we were disappointed to find significant weeds in the Rose Arbor brick aisle and unattractive plantings and weeds at the entrance. Fortunately, new plantings were put in before the ceremony. The wedding party pulled weeds. Claudia said she had told landscaping to do this, but we had it mostly finished. At least 8 of our guests' villas were not ready for check in at 4pm, after a 10 hour travel day. They did not get into their rooms until after 5pm, with a formal event scheduled for 6:30. During pre ceremony photos near the Rose arbor, there were areas with large amounts of bird droppings. With more focus on staffing and property appearance, maintenance and attention to detail, SOUTH COAST WINERY AND RESORT would be THE premier destination and event venue but the time has come to make improvements to the property and customer service standards. We would recommend Claudia and the venue to others, provided the resort improves in areas...

Zero Stars – Unacceptable Treatment on My Birthday I had been looking forward to celebrating my birthday at South Coast Winery, but what should have been a joyful and memorable experience turned into a deeply upsetting and disrespectful ordeal — all due to the behavior of the manager Janette Campos and overall lack of accountability from the staff.l with the exception of a few of the front bell ladies who were deeply supportive in our case. From the moment we arrived just after 12 PM to notify the front desk of our presence and to prepare for check-in, the service was completely disorganized. Despite check-in stating a 4 PM we were advised upon pre-check-in that we would receive a text when our room was ready and since the room was made to be available and was already checked out, however they just needed the room to be properly clean. We completely understood and advise them that we would enjoy a few tastings in the meantime. After recent text yet at 3:45pm since our pre check in around 12:45pm , we were left in limbo with no clear updates, and when I called in for information, I was not only spoken to rudely but hung up on by someone in reservations — unacceptable behavior from any hospitality professional. What made matters far worse was the way the manager handled the situation. She spoke down to me, my sister-in-law, and our entire group — completely dismissive, defensive, and unprofessional. Rather than helping us or owning the hotel’s failure to accommodate us, she instead blamed staff who weren’t present and repeatedly told us she had no answers, that it was the fault of the housekeeping manager not being there to control and organize the housekeeping department. Then proceeded to blame Expedia when they were not even part of the issue, a simple solution was all we wanted so we could continue to enjoy my birthday by the pool with my daughter and family. There was zero empathy and absolutely no acknowledgment that it was my birthday — a day that should have been celebratory, not stressful and demeaning. What was most upsetting was that this all occurred in front of my 11-year-old daughter, who witnessed the manager’s condescending and unkind tone. In the middle of my conversation with the manager, Jeanette, my daughter tagged on me, asking me why Jeanette was talking to me so rudely and how it hurt her feelings to see me being treated like that. I was absolutely mortified that my 11 year old would know better than a grown woman who’s supposed to be an outlet for resolution but rather took a stand that she didn’t not care for our concern and even had the nerve to tell myself and my sister in law in a demeaning tone, “well, what do you want from me”. To be treated like this, in front of your child and your guests, on what should have been a special occasion, was humiliating. The behavior was so bad that even other hotel staff felt compelled to apologize profusely for how we were treated. Multiple employees expressed that they wished there was something more the manager could have done for us — because even they recognized how poorly the situation was handled. South Coast Winery completely failed us on a day that mattered. The lack of basic courtesy, clear communication, and managerial professionalism was shocking. I will not be returning, and I cannot recommend this place to anyone looking for a positive, celebratory, or even respectful experience. Myself and our entire party will be speaking to the owner as well as the Director of Rooms, Diana Marines regarding the disturbing behavior of the manager Janette Campos, this needs to be addressed immediately before another family’s special occasion is ruined. My heart is shattered due to how horrible my birthday experience was not to mention how poorly my husband was treated over the phone trying to also find a resolution for us while we were waiting past 5:00 PM even though check in time was supposed to be at 4 PM and she continued to disregard and belittle and treat my husband...

South Coast Winery is showing its age not just with their villas but with their customer service. My wife and I were looking to spend a lovely first day-cation we've had since we had our baby boy. We intended on making a quick day trip, spend the night and back home the next morning. Because we were only spending one day and one night we figured we'd spend a little extra money to have a little bit more fun and live a bit more luxuriously but come to find out that was a gigantic waste of money.

We first arrived early in the AM to find ourselves vising the pool where our nearly $200 Tuscan Cabana awaits us. By around 9:30AM we're by the pool enjoying ourselves and we notice that there's someone from the staff walking around the pool taking orders. We thought, 'great, we're hungry we'll wait until she comes to our side.' Nearly 45 minutes later after all the other guests had their order taken we were still waiting for someone to come to us, maybe offer us something to eat or drink, but that never happened. We’re salivating looking at other guests while we patiently wait to see if someone will come by and service us as we expected (and as we were told by the Gentlemen who walked us initially to our Cabana). Ironically that Gentleman who said he was going to be by our side taking orders, I never saw again for the rest of the day, he disappeared.

No biggie though, I guess they just forgot us, so after giving it another 10 minutes to see if maybe someone would take our order, I figured it was just best to find this person to order our food. I see a small shack with a window to order food so I asked kindly if I could order some breakfast sandwiches and a couple mimosas for the Tuscan cabana over there. She turns to me and says "Um Ok, well we just took orders for everyone else so you're going to have to wait 30 minutes ok?" Is this the appropriate attitude for someone who wanted to spend extra money for better service during their stay at South Coast Winery? I mean why did we spend that money for the Cabana when we could have got pool side waiter service? What the hell did we spend $200 for guys? For less service? RIGHT…

After our pool day we had a nice relaxing couple’s massage, nothing wrong there, that was great, but when we finally turned in for the night we really started noticing how much of a mistake we'd made given the price we've paid for the villa we stayed in. Firstly the French doors don't use them because they do not lock properly, they will blow open in the middle of the night like they did with us twice. If those French Doors don’t keep you up at night, the constant need for having the ceiling fan on will because of the constant heat. Of course there’s a problem there though. Want to turn the ceiling fan off? Remember this is Temecula; you will literally melt in your sleep, so that's not possible. Needless to say I got maybe an hour of sleep because of the constant noises and inconveniences. Also quite ironic, despite being separate Villas you can hear you neighbors quite well, so hopefully you don’t have noisy neighbors which will also keep you wide awake.

Last but not least, the real kicker which could have absolved all issues. We're at registration checking out, and typically in this moment I'm expecting someone to ask, how was your stay? How did you like your stay? - Something of that nature, right? Nope, not this time around. When you could have potentially dissolved the situation by purely asking us how our trip was, you could have addressed the problems on the spot instead of me leaving and thinking of how much of a gigantic waste of money this trip was. Extremely disappointed this is the worst trip I’ve been on in the last decade hands down.

I would highly recommend you spend your money elsewhere; this place is a disgrace to call itself a resort.

Only give 2 stars for the massage we had which were great, but everything else was just a...