Grillers Puerto Rico — Restaurant in Conway

My bad experience it is not the owners, waitress or manager fault, the problem it was in the kitchen. I visited Grillers before several time and I never had any problem. I went on 09/14/25 around 3:30 pm, this was my 2nd time in the restaurant in Chickasaw, the 1st time everything was delicious. We ordered, Carne Frita con mofongo, arroz blanco y habichuelas (pork sirloin bits with mash green plantain, white rice and beans) and the Tropical, that comes with Churrasco (skirt steak), longaniza (sausage), brest chicken Bits, manposteau rice, breaded shrimp and french fries. The white rice it was very hard, it wasn't grainy, could not be eaten. The mofongo was dry and flavorless; it seemed like the plantains had been mashed without adding garlic, condiment or salt. The steak was ordered medium and was brought well done. The chicken, sausage and the breaded shrimps were dry. The manager brought me new mofongo thas was good but did not bring me the rice, she said that they are making new rice but that will take time, I could not eat the beans because I did not have rice. she brought a medium term churrasco and new chicken both were good. We ordered the bacalaito, mini alcapurrias and sorullitos and everything it was so good also the...

Delicious food, great service. We ordered several meals and everything was top notch. Our server was kind and attentive. We will definitely be back as there are many menu items we want to try!!! Highly...

Quiero enviar un mensaje al propietario que tuve muy mala experiencia el Domingo, primera vez que asisto con mi familia para probar su comida y desde que llegamos no fuimos bien atendidos por la joven que recibe al cliente y posteriormente esperamos 25 minutos y nadie se acercó Tenga en cuenta esto Sr propietario y si tiene un mánager pues que corrija esto porque así como nos pasó a nosotros posiblemente...