Hardee's — Restaurant in Cookeville

Worst franchise ever.

It is nearly always up to the individual franchisee what they do with their store so long as they are using the ingredients put out by corporate. This has been the only good thing about fastfood chains. The ability to go wherever and get the same food and service no matter where you are.

However, you will notice sometimes on advertisements that you'll read the small words "at participating locations". This gives the individual franchisee the ability to opt out of certain specials that may be running nationwide.

However, if the franchisee agrees to run that certain promo, the franchisee must generally follow through with the promo as indicated by corporate.

Some franchisees don't understand what makes them. They believe that they MAKE the franchise. Guess what? If the franchise isn't able to be duplicated throughout the country, it is a failing franchise.

This franchise tries to do work arounds.

First, they close earlier than any other Hardee's location. Most truckstop fastfood places understand that 24 hour service is industry standard. Truck drivers operate 24/7.

Second, the service and food quality is super sub-par.

Third, don't say you are a participating location if you aren't!

This place claims that they are following Hardee's corporate and serving breakfast until noon. Indeed, the board is still showing breakfast at 10:50, and the sign says breakfast until noon. They keep the board on breakfast to fulfill corporate requirements but then put a small sign on the counter song their actual menu. Very sad little menu. They should lose their franchise license in my opinion.

For those who might say it was a one-off type problem, please understand I live around here. It is NOT one-off. If you read the other reviews you'll find that the issues I mention are common to this location over a long period.

This location needs to get better management or close their doors. Period. They are a disgrace to the Hardee's name.

One final thing, whoever the owner is that is responding to these reviews here on Google: QUIT BEING LAZY.

The cut-and-paste responses that don't even elude to the actual complaints in many cases prove your lack of interest in customer care and service. And no, we aren't going to go to your website where we will experience the same lack of customer service while possibly being given a coupon code. Just fix...

If you’re the kind of person who enjoys cold food, inept service, and paying more for less, then congratulations—you’ve just found your personal paradise at this Hardee’s.

Let’s start with the food. Or rather, the fossilized remains of what once resembled food. By the time your lukewarm chicken strips and room-temperature fries crawl their way to the drive thru window, you’ll soon realize that they just sat out under a heat lamp while the employees debated if ketchup is a fruit or a vegetable.

Service? Imagine being served by a group of employees who look like they just got told their vacation was canceled and now they have to run a restaurant with one napkin and half a brain cell. Orders are taken with the enthusiasm of someone being audited by the IRS. Don’t be surprised if your order is wrong—be shocked if it’s even close.

And let’s talk pricing, because this location has unlocked the secret to charging more for less. Somehow, they’ve managed to Frankenstein the menu so that combo meals no longer exist in the traditional sense. Want a platter? Great, now everything is à la carte! That combo you thought was $14? Surprise! It’s $20 now, because they split the drink, fries, and tenders into separate line items like they’re selling designer handbags. (See photos for real price vs what they charged.)

If there’s a bright center to the fast food universe, this is the greasy, overpriced, frostbitten pit farthest from it.

Do yourself a favor and go literally anywhere else. Your stomach, and your wallet,...

This is a review for the Hardee's at the truck stop on hwy 111 in Cookeville. In ordered smoked sausage biscuits without egg bc I am allergic to eggs. I explained to cashier to make sure no egg was on it bc I quit breathing if I eat eggs. She understood she said. Got the order and sure enough it had eggs on it. I took it back in she apologized took the biscuit to the back came bake and handed me the same bisc back she just threw the eggs away. She didn't see the problem. For so out of ahand the manager stepped in. She didn't see the problem either, finally I convinced them I couldn't eat it. So she is going to fix me another one. 20 min later she brought it out to me apologized for the extended wait she waited till nothing was on the grill to cook it in case I was allergic to anything else. Very nasty about it .someone needs to have a class with employees about food...