I would have really liked to share these experiences privately and via email but you do not have one posted on your website and I'm not going to call the store to talk to people who very apparently do not care about the experience of the customers. Every one out of two times I visit your location, I get burned by your coffee. Your cups and lids are not safe and do not close properly. You have a huge legal issue on your hands, especially when there is no warning of hot liquids on your cups, just to save you from getting sued. I myself am a burn victim, from working at a coffee shop and having pretty enormous burns and injuries so I know what I am talking about when it comes to safety and experience. I am begging you to care about the safety of your customers and invest in better cups and lids. Also, you would think coming back in and telling the barista I need a new cup because coffee was pouring all over my hands, would signal to them to ask if I'm okay? Do I need a new coffee? Anything, but instead "What size?" Again, I didn't want to call anyone out publicly but you don't have a great process to handle customer inquiries, but the red headed barista truly when I see her working I immediately know she is going to be miserable. It's totally unacceptable for her to treat a customer like that after their coffee poured over them. I have really been trying to like this place, I love the thought of having a nice local coffee shop to go to, but this is the last I can take and I will not be returning to somewhere that so apparently does not care...
Ā Ā Ā Read moreThe coffee is excellent and by far the best game in the area. The space is great as well. Nothing fancy but well done and what you want in a coffee shop whether itās to go or need a place to chill. The parking in the morning is super easy. Iāve never had to park more than 20 feet from the door. Havenāt been later in the day.
Small selection of food but Iāve never tried any of it so no thoughts there.
The service is decent maybe a little slow if there is more than one customer. Iāve never seen more than one employee so they sort of have to do it all. Can feel slow if they are making a food item and coffee ahead of you but not bad. Donāt think it has ever been more than 5 minute wait. I will say it isnāt friendly. Not unfriendly at all just all business. I am here 2-3x per week and if you just want an excellent coffee and to roll out without a convo thatās...
Ā Ā Ā Read moreThe coffee here is great. The service is less than desirable. We walked in and was not greeted at all. I even said hi how are you and the cashier who seemed irritated that she had to put her phone down came and took our order barely said a word. The whole time while weāre drinking our coffee weāre just observing, theyāre sitting behind the counter with their faces in their phone and canāt even have the decency to talk to any customer. Including the nice milk delivery guy who told him to have a nice weekend. I have never dealt with people with a personality of a teaspoon. Theyāre in the service industry. They really need to learn how to talk to people instead of just looking at their phone the...
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