Buffalo Wild Wings — Restaurant in Corona

Absolutely Gross!! From arrival, to leaving... Walked up to the front doors, and some girl opened the exit door, so my son and I stepped aside and waited... she said nothing, not even a smile... we realized she worked there, so we entered.... Sat down in bar seating... menu's covered with grease and food.... we mentioned to the waitress, their menu was pretty dirty, she just stood there waiting for us to order.... no acknowledgement whatsoever... we asked for more time to pick, since our first time here... 2 minutes later asking what we wanted again. tried to order just plain wings, but she said we had to pick a flavor... and she stood there waiting.... so we ordered & said we were moving to the patio... she rolled her eyes? So, we moved outside... the tables have a steel grate type tops, and the holes in the table were all closed up, packed with other peoples sauce, and food... no joke... next, we used the hand wipes, and they left our hands smelling like an old dish rag... we finally just decided to leave, asked for to go box, and mentioned to the muscle man manager, about our expwrience... asked him to try the handwipes, and he was like... No? Don't smell anything.... then he said, maybe it's from sitting in the sun... we pointed out the filthy table as well, he said, "yeah I hate these tables".... we received our bill... paid full price despite mentioning these seriously gross things... won't be going back again. Lastly, I'm writing this as I pass diarrhea from the experience. Seriously! My son is home sick as well right now. Thanks Buffalo Wild Wings! Thanks for charging us full price for your gross, nasty restaurant, with unhappy employees, covered in frowns. Won't be back! Oh, and the door handles from the patio, back into the restaurant, covered in a thick, black, gummy grime layer from all the hands that have used it. Health department needs to be called... seriously! IN CLOSING, I love Buffalo Wild Wings, just not this location. Needs new management...

Went in for a quick meal so my family and I can catch a movie next door. We weren’t greeted or acknowledge for 30+ min. Only reason someone talked to us was because we had to ask if we are supposed to seat ourselves since no one has been at the front desk. They said it’d be 5 more min and someone would come. Nope 15 min later and nothing. So now we’re racing against the clock to eat and go see the movie on time. We ask if it’s possible to just order food to go and just eat at their outside or unused tables. The host said if we want we can sit at one of the back tables and scan the QR code and order throug the app and the food would be brought out to us. We thought that was perfect as we already knew what we wanted and just wanted to eat and get out to catch the movie. What we didn’t know is that this option meant every waitress would avoid eye contact with us, never talk to us and avoid our general area. we ordered and it took 30 min for food to come out but they forgot our drinks, no napkins, no one to ask for a Togo box ect. We kept having to get up and wait at the kitchen door until we can catch someone. And yes we tried from our table to wave someone down we tried waiting at the host table ect. This was the worse experience we’ve had. Also missed our chance to watch the movie. I regret adding a tip on the app. We pretty much paid them extra to ignore us. Granted it wasn’t a huge tip but it was also a small bill with the expectation of not really needing a server entirely other than to communicate if something was missing or if we need a Togo box. Host was nice. Just felt avoided, ignored and neglected by everyone there and most importantly...

Well, let me start by saying the wife and I moved to the atea approximately a year ago from the South Bay. Where we had plenty of food options and the service was an experience.

We have been to this location on numerous occasions. Mainly on Friday nights after watching a movie right next door. We love the water fountain feature as well as the ambiance in the complex.

The service had been exceptional in the past.

On 2/16/24, around 730 pm we walked into the establishment and sat down in the bar area. The area was busy but we noticed approximately 4 waitresses probably working the area. We did not see our usual server/ waitress who by the way is awesome.

There seem to be new staff. We sat at our table for approximately 10 minutes waiting to be acknowledged and start with our drink order. On an occasion the servers walked by and would not make eye contact or acknowledge our presence. I get it everyone gets busy. Young employees. The way most of us start working.

But after 12 minutes we decided to stand and just walk out like we just walked in.

Now my question is this. Is customer experience at the top of businesses any more. Because people will always remember how they felt during a service. If the experience was.not a pleasurable one why would they return or recommend the establishment.

Maybe staffing is an issue or possibly training when it comes to customer experience. It should be at the top of your priorities. Not just for profit but to stay in business for years to come.

Thank...