Panera Bread — Restaurant in Corona

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Pls reword my review of Panera restaurant after a terrible experience: I have been a long-standing customer of Panera. Today was pretty upsetting, and it upset me enough that I am sharing my experience as a warning for anyone who places a mobile order. I placed a large mobile order from Panera from my family today after a long day of a volleyball tournament. I had 3 hungry kids and 4 hungry adults. As soon as the order was processed, I received a prompt that there was a new estimated pickup time for my order; a whole hour later! I contacted the store to find out if this was accurate. I kept my calm even after hearing from the store manager that it would indeed take 1 hr due to the order size. I had my husband drive to the location at the hour mark. He informed me that he needed the order # because it appeared that the order was not there. I sent a screenshot of the order number. He spoke with the store manager, who explained that no one verified the order number with the guest who took my large order. Another guest with the same last name took my order! The manager proceeded to explain to my husband that they would re-make the order. I asked if they offered to do anything in an attempt to rectify their error. He told me they offered to provide additional pastries. I called the store immediately. It took several phone calls before I got a live person on the phone. Luckily, it was the same store manager that I spoke with earlier. He reiterated the same, nothing else he could do. I explained how upsetting it was to not be taken seriously as a customer. My order was about $190. After waiting on hold for some time, he informed me that half my order was being refunded. It's upsetting that I had to go through all of that. The customer service was definitely lacking. When our food made it home, we realized the order was wrong. Some of the soups ordered were not there and were switched for another. I dont know that I will go back...

Went in with 3 of my kids to get chicken noodle soup and grilled cheese sandwiches. The food tasted like low grade cafeteria food. I haven’t been to this location for dinner in a while but I was surprised at how downhill the quality of food seems to have gone. Our grilled cheese was on a different kind of bread than usual(looked like wheat) and it was smaller than it’s been in the past. They stopped cutting them in half too. This doesn’t seem like a big deal, but it is because they’re making the sandwich smaller and it would be VERY obvious you’re getting less sand which if they continued cutting them in halves. I even asked them to cut it in half and one of the workers told me he didn’t know why but they’re not allowed to cut them in half anymore. I also ordered our sandwiches extra grilled and not only were they not EXTRA grilled, they were not even toasted. The bread was only slightly warm, not buttered at all, and it was left tasting extra dry and flavorless. The chicken noodle soup was terrible. The broth was overly salty and tasted like they used tap water to make the broth! I could taste the tap water! By the taste and color of the broth, it was made with artificial bouillon cubes and tap water. It doesn’t have the flavor of herbs and real chicken broth. 2 of my kids soups had maybe an ounce and a half of chicken, noodles, and veggies while the rest was just broth. I wen t at the beginning of dinner around 5pm. The soup should have been fresh and full of all the stuff you can actually chew. If you want quality chicken noodle soup and grilled cheese....

This is a nice Pannera which is fairly busy most all the time. The staff is fairly friendly and the service is quick. There is tons of parking really close. They are usually on top of things but sometimes stuff may slip through the cracks.

I have had a few issues here while going with friends/family. The main one I had was when someone I knew made a request to get a certain type of cheese on their salad. At all locations normally this goes perfectly fine and we get the order exactly how we order it. They are severely allergic to the one put on the salad normally (anaphylactic reaction bad). The workers at Pannera made the claim the cheese is the exact same but when you get down to it, it is not. The one normally on the salad has a chance of having a filler which Pannera has no control over and the person I know is allergic to. The other one (Grated Asiago) comes from a block of cheese and is therefore "pure cheese". In the end the problem was solved by them offering a refund, we originally asked for the salad to be remade but the worker serving the food did...