Chuck E. Cheese — Restaurant in Corona

All time favorite place but things happen Ordered family combo with extras Including 2 bands and 2 cards for ONE HOUR EACH so that each child can go play freely but noticed a few minutes after purchasing one band was no longer working a kind and patient supervisor fixed one band because he took the time to scan the band and noticed that ONLY one had one hour and the others had only 6 minutes. (All purchased together at the same time) thank you for taking the time to check.

A few minutes later one child noticed that his band also stopped working I looked for the same supervisor for help but he had left for the day.

The alternative supervisor I think his name was Demarion Never took the time to see how the bands times where allocated.

We always get time for each child so that they can go play individually (Dave and busters , round 1 etc) but instead we had one child with over an hour band and the other children with no time left all in different directions upset and disappointed.

If this alternative supervisor would have scanned the bands he would of seen the error instead he only focused on the receipt and stated “I don’t need to scan them I can see it all right here on the receipt” he decided to not even consider to check or scan the band to see how each time of each band /card was allocated.

If you have an issue look for another supervisor and not Demarion he is arrogant, he lacks patience and is not a proactive person Which is what a supervisor working in a family / children’s restaurant...

This was by far the worst experience ever. I used to take my kids when they were younger but its really gone down hill. Attended my nephews birthday party a couple weekends ago & the lack of help from upper management was apparent. Most adults go for the salad bar, well 95% did at our party. And we were told they ran out. The manager didn't order enough. On top of that they only had kids cups, no adult sized cups, didn't order enough of those. The only reason for the 2 stars is because the party hostess was really good. She did the best and I say best with what she had to work with. We ended up eating pizza that was like oh you ordered a supreme pizza oh let's throw the veggies after its made on the pizza. Wings were just tiny pieces of fatty skin with very little meat on them. Someone ordered the cheese bread, that was a joke. A halfed piece of personal pizza dough with burnt cheese on it. With the group we had they just lost repeat business of 40 or more paying adults who were looking forward to hosting a party here soon but will look elsewhere if this is the norm. Sadly many other parents I spoke to were quite annoyed with how no upper management handled the situation and said they would not be returning. Salad bar, you have Costco & Food for Less close by get more salad. They had all the toppings just no green salad. Just my experience, hope they figure...

Recently visited Corona,ca. Chuck E Cheese, my 2 year son contracted hand and foot disease from the games at Chuck E Cheese. I reached out to guest service and they’re reply was to offer another pass for my son. He has been sick for 12 days, sores all over his body, sores in his mouth. He has not been able to eat. No thank you, I will not be bringing my son back. My son has been to the doctors twice. I requested to be reimbursed for the the Chuck E Cheese visit, the 2 doctors visits and additional items I had to buy since he was sick. I’d like corporate office to contact me.

This was their response to me: Ms. Cruz,

I am sorry you and your family had this experience after your visit. We are addressing your concerns with the store.

We have not received any other reports of hand, foot, and mouth disease at our location. As stated before we strive to keep a clean restaurant but cannot guarantee a germ free environment. Please understand our restaurant is a public place.

I would not be able to reimburse you for your visit or your medical bills. I would still be happy to offer your son a care package and guest pass. Please confirm your mailing address if you are interested.

Jenifer Hunsinger

THIS IS UNACCEPTABLE. I am not ok with this response and Chuck E Cheese needs to do the...