Starbucks — Restaurant in Corona

There was a misunderstanding on the charge for an extra scoop of the pearls on the summer skies. Maybe I said "double" pearls but I was confused on why for the extra pearls on the summer skies it was going to be 2 something while adding some pearls to my pink drink would be 1.50. I tried staying calm and respectful and asked for an explanation.I'd like to thank Erik for being respectful and calm as well. I told him I understand I will pay extra for added pearls but didn't understand how it was double for the extra pearls on the summer skies but 1.50ish for the added ones on the pink drink. He cleared it up and I was just a little frustrated because I've ordered these exact things like this before and I didn't have confusion. Plus the extra effort on speaking loudly because of the freeway next to this isn't helping. But I appreciated the calmness from the person on the speaker. So I go to the window to pay and get my order and I'm handed a water and I was like "we didn't ask for one" and the guy just kind of stared. (I don't think this was the guy on the speaker because this guy hardly was talking. I didn't feel the same vibe from the speaker guy) so my husband says louder "that's not ours" . He gives us the summer skies. Then he just stands without really saying much with his back to us. It took a while before we got my pink drink that I even wondered if they had forgot about it and that we were just in our car like idiots waiting. I get it maybe they had more orders but they could tell us something.Then my drink comes out and I had seen it as the girl was walking towards the window that it was going to need more coconut milk. A pink drink is a hit or miss because it sometimes looks like just the acai base. But I was getting fed up that I wasn't going to say anything and we start driving away and realize that from the two straws they had given me, one was a regular straw not a boba straw....I guess because originally I had been handed a water that wasn't ours and I hadn't realized it was a regular straw. So here I am with a pink drink with raspberry pearls that I didn't know how to slurp out....it wasn't just he straw missing, it was the lids with an opening for the mouth. I asked my husband to drive up to the front because I'd have to go in (clearly didn't wanna do that in the first place) the girl who had handed us the drink didn't say anything or greeted.Who ended up coming up to me was Erik. I said I was wondering how I'd be getting my boba pearls out and he kindly brought me a straw and correct lid. He apologized for the miscommunication in the speaker. I learned it was him who'm I was talking to in this straw/lid thing I went in for. This lengthy review is to point out the experience I had with this location...not so much with the extra charge misunderstanding, but more with the other workers there on this day. Last week I was there through the drive through and a very sweet friendly girl at the window was very happy to get me extra coconut milk when I asked her for some because I noticed my pink drink looked way off. She offered to have it reshaken and I told her i could try it at home so I wouldn't hold up the line. That's the customer service I like. I will try to go to this location again only because Erik (from today's visit) seems very helpful, friendly, knowledgeable, and willing to keep customers happy and coming back. He gave me reasons why the pink drink doesn't come out right sometimes and that I am able to ask for it to be remade or get more added coconut milk and be reshaken. Excuse my grammar and bad sentences. I just wanted to finish this review already. Again, the young girl from last week's visit and Erik's friendliness and willingness to help is why I will try that starbucks again. I think it says a lot about Erik to have apologized for the incident through the speaker about the extra charge when all I had gone into was the get the appropriate lid and straw for my pink drink with...

Two days in a row - this place was just the worst. I feel SO bad for the nice lady who was trying to keep it together, but it was understaffed and a brand new girl had started the first day we went. Customers were in the lobby, some had waited over 30 minutes for drinks and food. They were yelling and angry, and many just left without drinks or refunds. The lobby guests were totally ignored in favor of the drive thru folks. As we finally got our drinks (over 30 mins wait for 2 black coffees and a latte) we noticed some more help showing up. A couple of them just drug themselves in, not in a hurry and obviously not caring about the other employees who were running like crazy people. It is our experience at home (we're from Seattle area) that our Starbucks employees are friendly and helpful, and if our experience were ever not 100%, we would be compensated with free drinks for next time. No one standing in the lobby was offered anything, in fact it was clear that the employees were all angry and just sort of done.

We thought maybe it was just a bad day, so we went back the next morning (we were from out of town for a softball tournament) and it was also terrible. The service was faster, but the drinks were bad and the lady helping us mentioned that they were still short-staffed and she was clearly frazzled. What a mess! We do love our Starbucks, normally, but this...

Came in last weekend, drive thru looked a little crowded so went inside with my kids. Only person inside was in front of us and he ordered a bagel. I ordered a vente black iced coffee with one shot, 2 grande iced waters and a cinnamon roll. Nothing fancy about the order and literally no one inside in front of us. After waiting 10 mins and seeing 6 people that ordered after me in the regular line get severed first, I asked the barista when it would be ready, to add there were also no mobile orders picked up during this time. The cashier had my coffee in grande cup with no ice and gave me a dirty look when I said I ordered a vente. After that he transferred my coffee to the correct cup size, but still no cinnamon roll. Took an additinal like 10 mins to get the cinnamon roll. I love starbucks, but I was extremely unsatisfied with my experience and not be returning here again. Even though there was maybe 7 people working behind the counter, they were obviously an...