I understand times are hard but regardless of the current state of the world, treating people how you would like to be treated is always a good rule of thumb. The staff and owner were rude and unhelpful. We purchased an order to-go that cost us a little over 90$! Only to find out we were given the wrong order (honest mistake, it happens) we live in Orange grove and had family from out of town. So I called up to the business and voiced that they handed us the wrong order and we are 35minutes from their location. The lady over the phone took my number and said they were busy and she would call me back with a refund, I never received that call so right before closing I called back only to be told by the same lady that previously told me I would receive a refund that the owner is now saying there is nothing on their end that they could do to resolve the issue. So I asked to speak with the owner in which he mentioned I could drive the 35minutes back to the location, bring back the food and we can figure out how to resolve it and then he hung up on me. I called back again and another employee answered. (Nice well mannered gentleman) I began to tell him I would not make it in time before closing and he mentioned that I could bring the food items the next day. I let him know that I would not make it to Calallen, unfortunately it is just not a daily drive for me. He however did apologize for the inconvenience and let me know he had no authorization to be able to refund me but was just relaying the message from the owner. Itâs unfortunate cause we were loyal customers. (And maybe I wouldnât be as disappointed but seriously we ordered $90+ worth of food and received fried rice and spring rolls) It just would have been nice to see the owner take initiative and responsibility to honor the refund that his employee stated we would receive. I really do hate to leave a bad review but hopefully this encourages the business to implement some changes especially with paying attention to details, communication, taking initiative and working out to resolve the...
   Read moreWent here for the first time tonight from a recommendation of my family. Ordered, an appetizer and 6 sushi rolls. When we arrived to the place, we were greeted and I showed the lady my order. She then handed me my bags all tied up ready to go. We were staying 35 mins from this restaurant. When we got home. I opened all the bags only to realize I got nothing of what I ordered! All sushi rolls that I won't eat. Not to mention my sons food. We called the restaurant back and they knew they had made the mistake. The lady told us, call us back later after the rush and we will issue a refund. I tried the food that was given to us, because if we drove all the way back to restaurant and back home it would be over an hour again for us to eat plus the kids needed to eat something. That was our dinner, & we should have gotten the food that we ordered. I get mistakes happen, BUT this mistake should be fixed. I paid $100 for food I didn't even eat!!!! That is rediculous and absolutely unacceptable that this restaurant didn't take responsibility for their mistake. This is not right. They basically stole my money and gave us food that someone else ordered....
   Read moreThis place is AMAZING! They serve their rolls in a boat- fun! The server was accommodating and very attentive. Owner âSithâ was behind the bar rolling with his employees and making sure all ran smoothly. The lighting was romantic and inviting. My fiancĂ© was SO impressed with the Ya-hoo roll! It has jalapeño and sirloin steak rolled inside among other yummy toppings inside and out. I had one with pineapple and seared tuna, I forget the name, but the staff will surely know what Iâm referring to when we go back and Iâm sure to remember after that! My fiancĂ© went onnnn-and-onnnn about how satisfied he was and this is a man who does not do raw fish or anything other than fried/burgers/American style food. He wouldnât shut up lol! That says A LOT! So, if youâre wanting sushi and your picky man doesnât, just tell him thereâs many other options that include steak rolls at Oyshi. Yâall will love it. Wonderful for date night! I didnât look to see if there was dessert, but next time I will and will update this post bc I think that wouldâve been the cherry on...
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