Milk & Honey — Restaurant in Costa Mesa

The drinks are very bare minimum. I tried ordering a sugar free drink, like most places that love to feed everyone sugar, they only offer sugar free vanilla but even this option was out of stock. I ordered an iced tea that took about 15 minutes to make somehow; no other orders ahead of mine. The barista was also not interested in doing more than bare minimum, typical young kid working for a paycheck and not taught proper communication. “Hi what can I get you?” Not that hard.

The space itself is so sad because it’s cute but the smell of vomit and urine from the alley next to the shop wafts into the patio and shop the entire time.

I tried to use the restroom and after opening the door, absolutely refused to step foot into that disease infested dungeon. There were empty boxes stacked on the counter and floor around the toilet and the toilet itself was filthy. Makes one wonder if the urine smell comes from there too. Truly unappetizing to know this is the restroom your barista is using while at work and supposedly washing their hands in before serving you.

Any coffee shop with reviews that have to make mention of a filthy bathroom or use the word “urine” to describe anything about it, is not a place you want to visit.

You’ll have much better luck battling it out at the coffee shops across the street at the lab or literally anywhere else.

Another disappointing coffee shop with owners just “running a business” to try to make money rather than provide good products, space for enjoying it, and good service. Truly refuse to pay for unnecessary services I can provide myself at home for cheaper, higher quality, and less frustration when every business and employee no longer cares to do anything genuine any more; all about money.

I hope this place closes and allows for a new tenant to take the space. Hopefully a coffee shop that is actually interested in running a coffee shop and not just making...

I’ve been a loyal customer at Milk & Honey for a couple of years, but unfortunately, I had an unpleasant experience during my recent visit. I ordered an unsweetened matcha with coconut milk, and when I received it, the matcha was not properly mixed. Upon taking my first sip, I could taste only clumps of matcha powder—there was no blend of milk at all, and the color was unusually dark, not the vibrant green I expect from matcha.

I approached the staff member politely to address the issue. I mentioned that perhaps she was busy or working alone, and I was understanding of that. However, her response was unexpectedly rude. Instead of handling the situation professionally, she told me to leave the café. She even called the owner and described me as a “harsh customer,” accusing me of raising my voice, which was completely untrue. At no point was I disrespectful or loud.

It was only after speaking with the owner that I was offered a redo or a refund. While I appreciate the resolution, the entire interaction with the staff member left me very disappointed. She lacked basic customer service skills—there was no apology or attempt to address my concerns until it escalated to the owner.

This experience was not reflective of the Milk & Honey I’ve enjoyed in the past. I hope management takes this feedback constructively to ensure customers are treated with respect and issues are resolved properly...

The vanilla chai tea latte is good. I'm sure most of the items on the menu are good as well. However, the girls that work here are some of the rudest I've ever encountered. On more than one occasion I've stood at the register ready to place my order while the three girls working stood right there and held an entire conversation with one another-completely ignoring me. On my most recent visit this exact same thing happened and one of the girls finally looked over her shoulder at me, turned back around and told one of the other girls to help me (because she apparently was too busy half ass stirring what was probably her own drink). The other girl started to protest to the one stirring saying something like "oh but I was getting ready to do this and that" essentially giving an excuse as to why she didn't want to be the one to help me. By the time she started to make her way over to me I waved her off and just left. I am so anxious about making a scene that I haven't called this out to them either time. But this last time I was very close to losing my cool. I work in retail as a manager, and I know it's totally normal to socialize a bit with your coworkers, but when customers are in the building, it's absolutely unacceptable. I'm disgusted at the...