Subway — Restaurant in Cotati

One side of the front doors had a table in front of it, blocking use, and looking in, there were no lights over the dining area, just over the prep counter. I thought they were closed. Probably should have gone with my gut feeling and left. The customers ahead of me came in to pick up an online order, and were chewed out by the workers because the workers didn’t notice the order come in. The worker making my sandwich wore gloves -kudos! Of course, he kept those gloves on while scrolling on his phone before finally asking me again what kind of bread I wanted. (Because he took so long on his phone after asking me the first time….) Wondering if he touched his phone the last time he was in the bathroom, but I really don’t want to think about that. So those gloves were on his phone, in his pocket, on my bread…. They were out of many basic ingredients - cheese, dressing, vegetables - and the ones the did have were of dubious quality. (Interesting variety, those white tomatoes…) At checkout, my gift card was run as a credit card so many times they told me it must be empty and that I just needed to pay with an alternate form of payment, instead of the cashier using the correct button on the register. Not saying the customer is always right, but, do better, Subway. This isn’t the first problem visit to this location, but it will...

I have been here twice, and that is more than enough.

On both occasions, I struggled to communicate with the single person working due to a language barrier. Multiple items were not available (spinach, tomatoes, avocado, oregano) and due to the communication challenges and with the exception of spinach and tomato, I am not sure if the issue was that they did not have the item or if we just could not communicate well enough to properly select it. The bread was almost certainly not made today and they did not cut the sandwich on either visit. It seemed like the the employees had not been trained as they were not able to recognize the ingredients being asked for and did not do the normal subway procedures (like cutting the sandwich).

Further, the card reader would not accept my gift card and the price between visits (during the same week) was different by $1 for the same sandwich.

It is Subway- for better or worse, you know what you are getting. That said, this one doesn't seem like the owner cares and that makes me worried about other issues like food safety. I won't be going back, and with two other Subways nearby, I recommend you just go to...

Service here is meh, the half a dozen times I've been here they were out of something, i.e. bread, chips, black olives, how??? Today, the provolone cheese that I had wanted to order was dried out and hard as was the swiss. And the QR code reader doesn't work with no plans for repair so you can't use the Subway app to pay or get points. The second star is because the place appears clean. I wrote a review this time to remind me not to ever go here again. Save yourself from being annoyed. If you are in Cotati and want a Subway sandwich, go to the one on E. Cotati by Starbucks and Oliver's.

Edit 4/13/2022 The Subway by Oliver's is no...