Mai Vietnamese Cuisine — Restaurant in Cotati

If I could give zeros starts I absolutely would . I would first like to say I have had plenty of bad experiences in restaurants and never yelped but this is so bad I literally have to let you know where you plan on spending your money . First me and 3 friends walked in and the lady immediately gave me a dirty look and looked me up and down in the dirtiest way . We went on to order and I ordered a Thai iced tea she told me she’s not going to give me a straw and I asked why and she said they were banned . But what she didn’t tell me was what I already knew (they are banned unless requested). Anyways I told her it’s fine if I can’t have a straw and she snatched the menu and walked away. When she walked away I quietly asked if it was only me who thought she was rude . When she came back she began to be rude with us and say that if we don’t like her rules we can get out this is her restaurant she owns this place . She said if you come in my restaurant you don’t tell me what to do , I asked her how we told her what to do and she told me to get out . I told her I don’t understand why your acting like this and she said if I don’t like it leave I said she doesn’t have to give terrible customer service to us and she just went on to tell me to leave . I truly recommend never coming to this evil ass lady’s restaurant because you will be judged and looked down upon and...

Nice restaurant with a kind and attentive staff. Ordered the Round Steak Pho, which came with a large piece of raw meat. I think I may be a little inexperienced with Pho, and simply ordered the wrong thing. The piece of meat and other ingredients were was packaged separately from the broth itself, keeping anything from getting soggy before you were ready to eat it, and allowing you to create the soup exactly as you like it. Which I felt was a nice touch. Great flavor, too. I'll be coming back to try a different soup soon! 😁

One star off from perfect because I felt the menu could be a little bit more accessible to a laymen or American. For a person who doesn't know the culture and doesn't already know what these dishes are, picking something can be a bit intimidating and you could order something and end up being surprised, I refer back to the raw steak in the above-mentioned paragraph. LOL

Edit: The raw beef gets cooked in the hot broth as you add it to the soup. I said I was inexperienced when it comes...

Amazing pho tucked away in a vibey & warm corner. I’ve been to Vietnam and this restaurant always reminds me of morning pho in Saigon. The service is incredibly warm, kind, attentive, respectful, friendly, and generous.

I recommend S6 or any variation of their pho tai. The meat and limes are so juicy & good. Plus the rice noodles are cooked to perfection. The appetizers are fresh & crunchy. Can’t go wrong with their potstickers, spring rolls, or fried shrimp. Indoor & outdoor seating is a plus!

Wide variety of dairy free, gluten free, and even a couple of keto options if you ask for substitutions. The server is so accommodating, I feel like I can really relax and enjoy my meal. Some may say that the broth is off but I think that a lot of other Vietnamese restaurants sweeten their broth whereas Mai’s does not.

100/10, this a local staple & a secret spot I...