Cottleville Cookies and Cream — Restaurant in Cottleville

Disappointing Experience: Zero Customer Service for Kids

I recently visited with my family, and what started as a fun outing quickly turned into a disheartening experience for my 9-year-old daughter. She accidentally dropped her ice cream shortly after purchasing it, I sent her to the counter to politely ask for a replacement, thinking it would be a valuable opportunity to teach her about self confidence.

However, what followed shattered her newfound courage. The staff at the ice cream shop politely informed her that store policy is to not replace the ice cream cone. As a parent, witnessing the impact this had on my child's confidence was truly disheartening.

It is common knowledge that kids are prone to accidents, and a positive response could have turned this incident into a teachable moment, encouraging resilience and understanding.

Unfortunately, this particular establishment failed to recognize the importance of customer service, especially when it comes to young patrons.

I feel compelled to share this experience with other potential customers, to be aware of the kind of service one can expect.

In conclusion, if you are looking for a place that truly cares about its customers, especially children, I urge you to consider other options.

Rating:...

The #shop was rustic, and #clean. We felt bad for the young #lady working alone but even with the ice cream rush, her #service was kind, not rushed and we got exactly what we had ordered promptly. The #bathrooms were adorable, well stocked and #clean. The #ambiance both inside and out gave small #town_country_vibes and was so #relaxing. The in #house made ice cream was the best I've ever had. I ordered #Fudge_Brownie with #M&M's and it was delicious. Their in #house made #waffle_cones were to die for. The #hint of #cinnamon and the soft crunch cone tasted as if we were #eating #fried_ice_cream. I would #eat here again daily if I could if they could only figure a way to not include calorie lol Great #place to go with #friends or family. Highly recommend. Love that they have indoor and...

I had such a great experience at Cookies and Cream! The ice cream was fresh, creamy, and full of flavor — exactly what you want when you’re craving something sweet. The Cookies and Cream flavor in particular was rich and perfectly balanced, with plenty of cookie chunks in every bite.

The real standout, though, was the service. Lindsay and Sierra were absolutely fantastic — warm, welcoming, and genuinely friendly. They went above and beyond to make sure my order was perfect and took the time to recommend flavors without ever rushing me. You can tell they truly care about their customers and take pride in their work.

It’s rare to find a place that nails both quality and customer service, but Cookies and Cream delivers on both fronts. I’ll definitely be...