Burger King — Restaurant in Council Bluffs

This place is absolutely stupid as soon as we walk in the door that tell us it will be 10 minutes before we can order because they are sooooo busy, then when they do decide to start taking orders there are now several people who have come in and got into a line while we were sitting it their atrium directly in front of the order counter. Now we are still waiting to order guess food should be hot but that is should be and she is still telling people they have to wait 10 minutes to order. I Ill update when the food arrives.....the food took another 30 minutes this I horrible I would drive right past this place now so keep in mind it was Christmas and there wasn't any other plac open but that in mind wouldn't you staff for just that? I surely would, and lastly all the bickering and yelling was coming from the staff and the cooks talked like garbage to the manager which has no authority to fire anyone because she is the assistant night manager so about as low as you can get in their hierarchy. But still some basic common sense talk nice to people, talk nice to your staff. Be a human act like a human, breath air in breath air out..simple...

Horrible listening skills even when not busy. I ordered 2 rodeo cheeseburgers , Xtra BBQ and on bottom buns. I cannot have a large amount of sesame seeds due to health reasons. Is why I asked. The drive thru girl said ok. Yet I never seen it posted on the order. Then my wife orders a whopper Jr with no pickle or tomatoe. She noticed my rodeos didn't say it on the board as we've seen other times. So she asked the girl to make sure it's bottom buns . Once again the girl said ok. Then the order came to a total which it still never said it. So for the 3rd time I asked the rodeos are bottom buns. She said it's on there. It wasn't. So I get my food and check. Of course no bottom buns. So I had her take it back while she pretty much snarled I even looked, as the workers wondering with confusion if I wanted bottom buns why it never said so. Needless to say this girl had no skills being in a drive-thru that deals in communication. The workers didn't seem to much of an issue but Also looking at this photo do you see very skimpy ingredients. A drop of ketchup, 3 tiny pieces of lettuce.... is this what I can expect from...

I am giving this BK a 1 only because there isnt a zero. Lobby was filthy and the floor was very sticky. We were the only Customers in line and both of the employees behind the counter were visiting and didnt even acknowledge that we were there. I finally asked them if we could place our order and one said, "ok". We placed our order, paid for it and she hands us our drink cups and by the pop machine there was liquid on the floor. Mentioned it to them and employees said "the pop machine leaks", meanwhile not even cleaning it up. I then asked for the small containers to put ketchup in from the dispenser and employee says, did you look underneath in the cabinets? Wow, didnt know that was my job!!!! So, they finally get us some and i proceed to fill my little containers with ketchup and it appears to be empty, so i tell them that and she says, oh the ketchup dispenser doesnt work. Didnt tell me that when i asked??? Also, another customer came in from the drive thru and her order was not correct and another customer said to us, "dont use the bathrooms, they are filthy" Dont know how this place is even...