Casey's — Restaurant in Council Bluffs

Was just in this store. There was 4 employees behind the counter talking while they have one register open. That's not the worst part that I'm annoyed with. An older lady came in and asked for assistance at her gas pump. She was having difficulty. They made her feel like she was a hassle. She apologized numerous times and they continued to act like she was a nuisance. I was disgusted and appalled. As I offered to help another customer who was equally appalled to the situation took the lady out and helped her. What is wrong with people today. Don't know the employees names but I can describe them. Sadly enough one was the manager. Perhaps Casey's bit off more than they could chew by purchasing additional locations around town. It's very apparent this move thinned their employee pool and left them with whatever incompetent staff they could find. Get together Casey's. This was someone's grandma, aunt, mom, sister. How would you feel if that was your family. Even sadder part is this is the district's...

After the pump froze on remove chip card I went inside to get assistance. The girl said they can't reset the machine because it "runs itself." Followed up with "that's what you get for trying to buy gas outside". She also could not tell me who does run the machine so I could get a hold of them about my issue. The machine was still on remove chip card when I left a half an hour later.

Completely uncalled for to be that rude to me as a customer. Not being able to fix my problem is one thing, telling me that's what I get is unacceptable. Consider me officially not a customer any further.

Machines don't run themselves. If you guys decide to respond to this review I would like the name of the company that runs your pumps since you guys don't do that yourself. Your employee issue...

I ordered a pizza sandwich wings and a wrap for my family. I ordered it one hour ahead of time hopping that would help get the order done together and on time. Complete failure. The chicken used for the cbr wrap was out of stock. I showed up on time and still waited 20 minutes for over cooked wings and a confession from the cook stating that they do not order enough supplies for him. I also got negative feedback from the cashier about food that was paid for. If you want to be a made to order food delivery service you need to staff up. I will not be back for anything other than fuel and maybe rtg drinks. I asked about the refund for the failed chicken sandwich with no chicken available paid for and all he could say was hopefully you get that by tomorrow. I will be...