DePetrillo's Pizza & Bakery — Restaurant in Coventry

I have loved this place for years (bringing pizza for hosts when we are traveling and always buying it for our guests and parties) but quality and service has declined significantly under new ownership. Pizza is undercooked, and crust is uneven when it used to be perfect. I continued buying assuming maybe they were just off days, but it was brought to my attention they switched hands recently and this explains it all. I will say the bakery goods are delicious but I only bought them when picking up pizza and now I refuse to get their pizza (when I would order 3/4 times a month before). Not only has the food quality declined, but their customer service is just as bad. After four or five bad pizzas I finally called to complain and was met with defensiveness and poor customer service. After persisting, I received store credit ( but was rudely told to come quickly bc it won’t last long and not given an expiration date) and honestly never went back to get my free pizza bc it will also be mediocre. The nail in the coffin was their recent help wanted ad on Facebook that was downright unprofessional and even though the requirements they listed are necessary to do your job well, the tone and attitude made it very clear this person would not be fun to work with or for. Too bad, so sad. Went from my favorite pizza on the planet, to an establishment I refuse to support. Last thing I want to add is that the girls at the register have always been pleasant enough, but the issues seem to stem from...

I ordered a pepperoni and mushroom pizza . I have a different time walking I'm handicap and whenever I show up to pick up my pizza the girls are so nice and bring it out to my vehicle. I ask every time when i call if they can bring the pizza to my vehicle and its never been a issue .Unfortunately this time the lady that answered the phone refused to send someone out or bring the pizza out to my vehicle which had been done many times before. She told me I had to come in and get it . I told her that wasn't possible that I would injure myself if I tried. She didn't care made me feel very upset with her demeaning tone again telling me to come inside and she called me a lier by saying no one had ever come out to my vehicle before. Unfortunately the way that made me feel I will not return. You lost a loyal customer by her behavior Unfortunately I didn't get the ladies name but she's the only cranky one that works there the other girls are very helpful and nice . I don't know why some people have to...

I am writing this review publicly as there is no way to email ownership privately, which is usually intentional. We have been ordering pizza here over the years and the quality has continually deteriorated. We only order full size pan pizza. Lately, I have been asking for our pizza to be extra crispy because the dough has become mushy. Only once has my request been honored. Last night, same thing and looking at the dough my assessment was that the dough was old or "spent" and therefore would never cook up properly much less crispy...it was gummy. I am also food professional so I know the difference. I scraped off the .sauce and ran my nail through the dough, which had a putty-like consistency. This needs to be fixed!!!!!!! If management would like to see what i am talking about I...