Carl’s Jr. — Restaurant in Covina

THANK YOU ANA!!!

Today on June 14 at roughly 6 PM I saw a homeless guy outside with crutches. I asked him if he was coming inside because I was gonna open the door for him and instead of him answering the question he told me he was a schizophrenic and asked me if I was buying him food. I told him I couldn't afford to buy him food. I was just wondering if he was gonna come inside cause if so, I was gonna hold the door for him. He asked for my name. I gave him a fake name and he followed me in inside Carl's Jr.. Then when I was buying my food, he interrupted me and Anna's conversation and asked if I was gonna buy him food I told him I didn't have enough money for him to buy him food, and I looked at her after I paid and asked for the restroom because I felt uncomfortable. She gave me the code and I was about to walk to the restroom when I heard oh I need to use the restroom too coming from the homeless guy after I went into the female restroom not long after he went into the male restroom and I went back to Anna and talked to her about the guy for a bit because at this point he's acting strange. She's following me and she can see it too so she gives me my food and she tells me to be careful because I was gonna eat at Carl's Jr. when I ate inside the homeless guy came out of the restroom and began to bother me asking if I can buy him dinner saying is it dinner time and he said I'm sorry to bother you then luckily thank God for Anna. She stopped the guy and asked if everything was all right. He began to ask her for a water and then she asked him to leave luckily because of her asking him to leave, he left and I was able to sit down comfortably for the rest of my meal. I want to give the biggest shout out to Anna for doing this for me Because I was put in the scariest situation that I didn't know that was gonna obviously happen and because she was there, he stopped bothering me. I think she should get rewarded with something. Thank you Anna and I will gladly becoming a Carl's Jr. again because of the great...

I've been going to this location for one yr. I said "hello," she said nothing, gave me my order & never said anything. What kind of customer service is this. She's the manager. Few days ago I spilled creamer on counter, didn't hv my Clorox wipes, so I used a seat cover. Alan told me very loudly in a mean, rude & condescending way not to use seat covers. He told me I'm nasty. I told him be shld thank me for cleaning up after myself instead of being rude. He said loudly "who are U that I hv to say thank U to." I said, "who are U," he said, "I work here." I told him, "that doesn't gv U the right to be so rude to me." I wrote a complaint, the manager is angry. I don't get how she thinks it's OK the way he spoke to me. I wld hv not complained if she wld hv done her job & told him to be quiet. Delma is very nice & Alex too. The cooks Jovita & Rosesaria are nice also. There are plently of ppl looking for work who can do what they do. Carl's does not need to employ these...

This use to be a nice carls jr and I never had issues at any carl's jr as I'm a big fan. Use to hang out here for years not anymore there's a lady manager there that works there Griselda and I have reported her many times before and no one ever contacted me to talk about the situation several years ago. Not even the district manager called me back or answered my calls. That is not professional and his name is Daniel. I had an incident with her because she was not giving me my change back properly and I told her she made an error and she started yelling at me telling me to leave. A person like her should not work there at all thar makes carl's look really bad. Another ugly lady that works there dalma is also rude and not friendly. Never again especially nowadays everything is so expensive will I be dining at that carl's jr I mean ever...