Burger King — Restaurant in Covington

10/29/21 @ approximately 7:30 pm we drove up to a line up of around 9 cars in the window service lane. I began to notice it took 3 to four minutes for each customer to pay and receive their order. I eventually rolled up to the "order board". A woman's voice spoke through the speaker, "Can I have yo oda"? I gave my order that included 2 iced teas. The order promptly showed on the monitor.(A service B.K. has so the customer can verify their order has been recorded accurately.) I immediately noticed that the lady had entered Cokes, not the iced tea I had requested. I spoke to to order board microphone, "Excuse me. We ordered iced tea, not Coke". The voice, (carrying an aggressive tone) quickly responded, "I know! You ain't give me time a to put it in"! She the corrected the incorrect entry to reflect my order as I had requested. Finally, I arrived at the window. I paid by debit card, received my meal, and drinks. I then looked for my proof of purchase receipt. I didnt see one. I then "politely" asked for a receipt. The woman shook her head in obvious frustration, and began to hammer keys on the touchscreen, mumbled something, and turned away. I didn't roll forward. I again asked for my receipt. The woman said, "You ain't gettin no receipt. It ain't workin". I said, "Lady you shouldn't be so rude to your customers. Do you understand me"? She gave me an ugly stare, closed the transaction window, and turned away. The food was good. The food was fresh. But this woman who worked the service window ruined the experience. I am hoping someone whom is her superior, or the franchise owner reads this review. This woman needs a major attitude adjustment, or find a new career...maybe a trainer for...

So... weird situation here.... pulled in at 1:15 this morning, one car in front of building & all lights on, door unlocked so walked on in ..., saw noone at front counter or anywhere else. Called out hello???? No answer... went to rest room as need was very strong...let door close very loudly in the hopes someone would hear & not lock me in the building if they were possibly in the process of closing. While in bathroom, heard what sounded like a moan from somewhere else in the building. As I left the restroom, noticed someone at the counter in back, said hello & got no response even though he looked directly at me..., then another young man comes around the corner and tells me, we're sorry, the lobby is closed... I said well ok, didn't realize that since your front door is wide open & immediately left..... not a comfortable feeling. There was however a car pulling uo at the drive thru window as I exited... so I...

Every time I have gone to this Burger King there are always new employees and the employees that have been there for a long time, are so grumpy and miserable! Fast forward to almost 2 weeks...the new employees now have the mentality of the employees that have been there for a long time! So the vibe is very negative and when I asked if they heard me tell them thank you they just look at me and say yes and that's it...Iet me just say this that if I acted the way the employees at Burger King act, not only would I have been written up but my mother would have made my life miserable for at least a good 2 weeks because of the disrespect! Okay, now the positive point is they are on point with the food! So if you can handle a major attitude problem with an employee but yet have a wonderful breakfast I highly...