McDonald's — Restaurant in Cromwell

I found this Macdonald's restaurant to be very slow, not particularly clean, and unable to accurately complete my order. I'd suggest you take a pass on this place.

On entering, there was no one taking orders at the register and a few people were ahead of us. Rather than wait, an employee encouraged us to order through the kiosk and assisted the entire time. In the time it took us to complete our order with his help (he couldn't find where to order French fries!), the counter person had returned and served three customers. So the kiosk seems like a huge waste of time. And then, we had to wait about 15 minutes for them to make one of our items (a chicken sandwich). A customer who was waited on at the counter just ahead of us finished eating and left the restaurant before we got our food. Very slow! Unacceptably slow.

The urinal in the men's room had a puddle of urine beneath it. Nothing more enjoyable than standing in someone's urine. And get some high velocity hand dryers. Nobody has time to wait for those old fashioned dryers to finish.

Back to the kiosk. I prefer a quarter pound hamburger. That is a burger without cheese. I find that the two slices of cheese Macdonald's uses is one slice too many. But try to get them to make it without cheese! OMG! I've requested this at at least three or four different Macdonald's restaurants in at least three states! It is rare that they get it right. Today, I had the best chance ever! The kiosk lists a quarter pound hamburger! That's right, they actually have it as a menu item without cheese! Jackpot! But, it wasn't to be. Too good to be true. They got it wrong and delivered it with two slices of cheese. It's a hamburger, for goodness sake, not a cheeseburger! In other instances, I've taken the time to clearly explain to the clerk what I want only to have the person preparing the burger get it wrong. Why can't Macdonald's get this right? I guess if I had a dairy allergy, I'd keep taking them back to make right. But I've done this before and had to wait way too long for them to try again. So, I'll continue my quest to get Macdonald's to get it right the first time.

Guess this is why I avoid Macdonald's. We were driving 600 miles today - this meal wasted 45 minutes of our time and it really...

Every time I come here the food is fresh but they give me like 1 sweet and sour for my 10 piece nugget then when I ask for extra at the window they say “its in the bag” but with an attitude and tone. Give me what I asked for if I’m taking the time to eat here and paying expensive prices because food is not even cheap here anymore. If I ask for more that means I like extra. Then they charge me every time at this location for the extra sauce but the other location in cromwell doesn’t so that seems real suspicious. Workers here make big deals out of the dumbest stuff. They know that everyone loves sweet and sour for years at this point so why is it a surprise when people want more and how do you expect 1 sauce to be enough for a 10 piece anyway. I know fast food is a stressful job because I worked it before but I come here often being nice as possible and ask for stuff nicely and yet the workers are always rude over some sauce. But if I get an attitude back they look at me like I’m the typical rude customer. If I’m being polite when asking for something why I’m I getting rude energy. Everybody these days are just so miserable and...

Food is usually pretty good and fresh, but make sure you check your order before leaving. I've gotten the wrong order several times, or had a hashbrown with my breakfast missing

edit 2 years later Changing from 3 to 1 They were doing good for a while, but last few orders have gotten messed up.

edit 10 months later: gave them another chance. they didnt deserve another chance

another edit may 2024(last edit cause I'm definitely never going back)- I started going again using the app figuring they can't mess things up, but they still managed to. gave my code at the drivethrough, they confirmed my name, but when I went to pull up to the window they were saying they didn't have an order and that I must have ordered in the wrong location. checked the app and it was the right location. if I was at the wrong location, when I gave the code how would they have confirmed my name!? ended up telling them nevermind and driving off, and was able to cancel on the app....