Starbucks — Restaurant in Crossville

The boy working the drive thru Mother’s Day morning 5/11 wearing a Pride Network shirt (not sure of his name) made us very uncomfortable and needs to work on his service skills. We had a mobile order, so we just had to pull up to the window to get our drinks. He opened up the window giving us the nastiest sneer (again we didn’t say a single word to him prior to this other than saying we had a pickup order at the speaker) and he didn’t say anything - literally nothing - other than give us nasty looks. My husband and I both said thank you as we always do in the drive thrus- again dead silence. After he handed us the last drink the window was slammed shut and my husband and I just sat in silence. It was the most awkward encounter. I’m choosing not to take it personally as he could’ve just been having a bad day. But if you’re going to be the face of a company, at least a neutral expression and a simple “your welcome” would go a longer way than sneers...

Had an online order. When we got to the window my we said “hi how are you doing today” and whoever that guy was, white, blonde barely any hair with glasses that was working today early morning 10/25 handed us the coffees and immediately shut the window. Good morning to you to sir I’m so sorry you had to do your job this morning . Incredibly RUDE. Whoever the girl was on the drive thru speaker was very nice tho! So sorry she has to work with someone like that I know she just can’t wait to get home. Will never be going back to this Starbucks if this is the type of customer service management...

If you are not the person who’s asking for receipt of your order then please don’t go there because you don’t even know for how many items they going to charge you for because I went today and I pay for extra coffee like 10 dollars I didn’t even order and I ask for manager not available and I ask about my order and employee walk away and Ignore me so please ask them for the...