Burger King — Restaurant in Crowley

Went grab something to eat about 30 minutes ago. Get home, and the only thing that's hot is the onion rings... burger cold, like the cheese is cold, the patties hard, so much sauce it was all over the outside of the burger, just thrown together. Chicken fries were cold and rubbery. Idk who was working this morning, but christ dude I've held a fast food job before when I was younger. Yes, it sucks I do not expect perfection whatsoever. I've been there done that. I am always kind, understanding,and patient with people handling my food. I'm not picky, but if it was at least hot and the patties weren't dry, cold, chewy pucks, I wouldn't even be writing this, but the bar was already low, and then your workers at 1220am today just made that bar look impossible to reach.

However, the guy who is normally there at night? Give that guy a raise! Always super professional and clean, food is always hot. And not just hot but of good quality. I'm assuming he's a manager. Though I am unsure, and I don't know his name. White guy, glasses, hair normally pulled back.

If he's not a manager, he should be. He is an asset to this burgerking location. That's your employee who makes people want to go back.

For the normal service I get? 5 stars, especially for someone who works odd hours like myself, and there isn't much open.

But this morning? If I could give it a zero I...

The young man @ the drive through speaker asked me to wait……finally got back to me and took my order. I asked if something had mayo and he simply said no but had he mentioned it cane with tarter sauce, I would have chosen to not include that condiment either (see details below). When I drove around to the window, he was ON THE PHONE WITH HIS HOMIE in one ear with his work headset in the other and didnt even acknowledge my presence but instead carried on a full blown conversation about a matter that had nothing to do with the customer he is PAID to serve. WHAT IN THE HADES HAS HAPPENED TO CUSTOMER SERVICE?!?! Just because you can do something (like multi-task in 2 different ears) doesn’t mean you should. That was beyond RUDE and completely uncool. Held a conversation with someone on his personal phone he deemed was clearly more important than doing his job inches away from the customer at hand. Have standards and desperateness fallen so low that managers just want bodies behind the counter instead of actual WORKERS? They weren’t busy at all and there are actual voices that don’t live on the other side of your device who look like wait for it … humans. Technology has its place but its NOT while you’re supposed to be giving a customer most of your attention & definitely not while you’re on the...

This is not a negative review for the food or the employees. This is for management. We spent 25 minutes in line waiting to order, with no other person waiting to order in front of us, we were the only ones waiting. But there were many other people who HAD ordered, waiting for their food. The problem lies in the fact that there were only 3 employees working the entire restaurant. One at the window, one prepping the bags and manning the register, and one cook. They were rushing, frustrated, and overwhelmed with their work- understandably. Despite these unacceptable conditions for them, they were polite, apologetic, and we know they were doing their absolute best. Unfortunately, We had to walk out and leave, as did many many people who came after us while we waited because the wait time was just truly too long. Which was no fault of theirs. I feel so bad for these employees. Management needs to do better. And whatever they’re getting paid, it’s...