Whataburger — Restaurant in Cullman

It's only been open 3 days, so I expected there to be a lot of cars there for breakfast; but it's almost 9am and maybe it's not so bad. Looks like only 7 or 8 cars ahead of me, not wound around the building as I was expecting, so I go ahead and get in line. Y 'all, it took me 40 minutes to get my food. I'm not expecting it be move like Chik-Fil-A, but this was ridiculous for such a short line on the first weekday after opening. Some staff would have helped; there was a guy working the window and what appeared to be the owner working. I'm assuming there was someone in the kitchen, but it was not the typical staffing of a fast food restaurant. Then, to top it off, I get home and there are jalapenos in one of my biscuits. There's a limited time menu item for jalapeno biscuits, and that might have been fine for someone who likes jalapenos, but I HATE jalapenos. I have worked fast food before, and I know these aren't mixed in with regular biscuits; if I had to guess, they ran out of regular ones and grabbed one of these to keep me from waiting any longer. I went by to try the new place out and I'm not one to eat at the same place all the time, but once Chik-Fil-A opens back up I can't see any reason to ever grace that drive through again, unless I need something before 5:30am. The food definitely wasn't good enough to deal with that kind of wait time; the biscuits were dry, the chicken was... well, a chicken strip, nothing especially tasty about it. And while the honey butter is a nice touch, you can't eat it without it getting a sticky mess everywhere, so it's not a great selection for eating while you are on your...

Went through the drive-through at this location for the first time the other night. When I got to the ordering station the guy taking my order seemed nice but was asking me questions about my day and such. sure its nice, but I just want to order a burger. they took too long getting my order done. Then when I got to the window the guy asked me if i knew jesus. Just straight out of the gate without even taking my money. Personally i'm not a religious person, but i'm never judgemental of what others believe. That being said i also don't like when others force their religion onto me. I said no and gave the guy my money. He was younger looking with brown hair. Then He asked me if I wanted to know jesus while handing me my drink. I said no and tried to cut the conversation off. He then started saying a bunch of religious talk about how jesus still loved me when I was running and how he had a place for me in his heart. I just nodded along and said okay. Then when he was handing me my food he told me the combination of happy thanksgiving, merry christmas, and to end it off he told me that jesus loved me. I have been to other whataburgers in the state of alabama and have never seen anything like this. Again, I never hate on what others believe. But i also don't like when people shove their religion down my throat. To end off the night my fries were cold. The patty melt burger was pretty...

Ordered a double junior with no cheese and grilled onions, got a single with raw onions, advised the staff and they promptly made a replacement. Unfortunately, the replacement, while it did have two burger patties, also had raw and grilled onions and double American cheese. I really hate American cheese product slices. I would have sent it back but by this time I was already late for my next appointment and the people I was with had almost finished their meal so I scraped off the cheese as best as I could and threw out the cheese coated bun.

Last time I went to this location I asked for a Jalapeño Cheddar sausage biscuit sandwich with no American cheese and was told the biscuits had cheese in it already. I said I understand it has cheddar baked in and I want that, just don’t put a slice of American on it. I got a plain biscuit…not sure why it is so difficult to get it right.

9/27/24 update: Ordered 2 kids meals and they forget the cookies. When brought to staff attention they promptly fixed. Food w came out hot, fries were great. If they could get the prefers fought the first time this would be a...