Dairy Queen — Restaurant in Dallas

If I could select negative stars I would. The customer service is terrible. I sat at the drive thru speaker for about 10 minutes while 1 car waited at the window.

I ordered 3 tacos and a strawberry malt. When I took a sip of the malt I advised that I couldn’t taste the malt mix in the shake. The young lady immediately said it’s in there in a rude manner. She never smiled or anything, she immediately turned back around as she had been ignoring me trying to get her attention.

Finally I got my food and asked for more sauce and the other lady asked did she not give me sauce. I advised I wanted more than 2 packs. When I got home and took a look at my food it was disgusting and I immediately returned to the location. I pulled the door to get in and the same young lady ignored me. Guest were leaving so another lady whom was holding the door said come in politely. Again the angry lady begins to shake her head saying no you ordered that an hour ago, which was not correct. She stated I’m not giving your money back that was an hour ago. I stated that was false and I needed to speak to a Manager. She stated she was.

Another young lady walked over and ask what the issue was and said I have to call my manager and she confirmed it hadn’t been an hour. She called her Manager and my money was refunded.

The entire experience was horrible and the young lady apparently has an issue that should be addressed by Management. Please be mindful that customers can shop anywhere they want and it’s the quality and customer service that...

My wife and I just had the worst experience at this location. From the beginning the first thing they say is "pull up to the window." There was no one in line so we were the only ones there. The menu board looks like someone punched it and broke it. When we pull up to the window, they ask what can I get for you, mind you; we did not look at the menu and they didn't offer one. So my wife went online to look for the menu and there was an add that expires today, 8-27-2023, $0.99 chocolate dipped cone. So we got 3, one for me, my wife, and daughter. Then I tell them I want a # 1 with no onions and no tomatoes, dry. I had to repeat myself 3 times, #1, no onions and no tomatoes, dry. She then says OK, do you want ketchup. I reply with, no thank you I want it dry. She then tells me the total is $24. So I ask her how much the cones cost and she tells me that it is $8 for all 3. So then I show her the add and that we saw it on their website and they tell me they do not honor specials or ads. As we're waiting, she tells me to pull around to the other side to wait for my food. Once we get home, the burger has no veggies at all what so ever after repeating myself 3 times, no onions and no tomatoes and it was not dry. The place really looked unprofessional, no uniforms, no name tags, only regular street clothes. The inside looked extremely dirty and boxes everywhere. I hope many people read this and see how bad this...

If I could give 0 stars I would. This place only had teenagers working no manager on duty. They were yelling and screaming when I was trying to place a order. Then while one of the young ladies was putting ice in my cups she dropped the scoop on the floor and picked it up and only washed it off with water. I told the other young lady and she took it too the back to clean it but all 3 of them went. Then the young lady at the register was mad and yelling because other people were pulling up to order. When I asked for corporate number they told me they are not with corporate and then I asked for the Manger and there is not one because the manager worked the morning shift. And the young lady at the register was very disrespectful I will no longer go to this location. And I highly advise noone...