McDonald's — Restaurant in Dallas

Certainly! Here's a formal complaint you can send to McDonald's regarding your experience:

Complaint Regarding Poor Customer Service Experience at Drive-Thru

Dear McDonald's Customer Service,

I hope this message finds you well. I am writing to express my dissatisfaction with the service I received at the drive-thru of your. 4223 W. Illinois branch on 5/13/24. The incident involved an employee named Sheila, who, as I was informed later, is the manager of the store.

During my visit, I was attempting to place an order when my young daughter, who was simply laughing, caused a brief distraction. Sheila's response was abrupt and unprofessional; she began complaining and pressuring me to leave the line until I was ready to place my order. I found this behavior highly disrespectful, especially considering that McDonald's is known for being a family-friendly establishment.

Her attitude escalated as she raised her voice and displayed a confrontational demeanor, which made me feel uncomfortable and unwelcome. Such conduct is unacceptable, particularly from someone in a managerial position.

Following this unpleasant interaction, I spoke with other employees at the store who revealed that Sheila has received multiple complaints from other customers. However, they feel powerless to address the issue due to fear of losing their jobs.

I have always enjoyed visiting McDonald's, but this experience has left me reconsidering my choices. I urge you to take immediate action to address this matter. Effective customer service is crucial, and it's disheartening to witness such a lack of professionalism.

I hope you understand the seriousness of this complaint and take the necessary steps to ensure that this behavior is not repeated. I would appreciate a follow-up on how this issue will be resolved.

Thank you for your attention to this...

I used the drive thru since I just came from the airport. The greeter allows you to choose the app to order or speak with a human. I used the human who was friendly, patient and kind in answering my questions, and helpful with options when I didn't see them available on the electronic menu. I was impressed with the courtesy at both drive thru windows. They prepared the order accurately and quickly without appearing rushed. The food was perfectly prepared, fresh. Sometimes I order food at other places and it's smashed together and messy presentation. I opened my bag. It appeared thoughtfully packaged with a couple of napkins, food well placed, and straw in the bag for my drink. I opened my filet o fish and it looked just like it does in the ads. The fries 🍟 were hot and had a dash of salt and crunch. The chocolate chip cookies 🍪 were warm, like Mom had made them recently. What a great team serving in the OC McDonald's on Illinois Tuesday evening! They are doing everything super and I would go back again for...

This McDonald's is trash. Get it together!!! I go one night and the drive thru line is like 20 minutes long and when I finally get to the front, 1) the second lane that says it's always open is closed, and 2) they say they're only accepting cash! So I wait 20 minutes only to get nothing because in this day not a lot of people carry cash around, myself included. Then I go a different night and there's some stupid kid trying to panhandle while I'm in the drive thru in the middle of ordering. He makes it impossible for the person to hear me so I have to drive up to the window. I ask to get 20 mcnuggets MADE FRESH. When I get the nuggets, they are out of buffalo sauce and they don't give me ketchup even though I asked 3 times for it!!! Also, the nuggets are just stale and re-heated and they only give me 18 nuggets. So they robbed me my nuggets, gave them to me stale, and wouldn't give me sauce! Avoid going here. There are other McDonald's. This one is complete garbage. I will not go...