Taco Bell — Restaurant in Dallas

I am all for app ordering because I can sometimes be very specific on how I want my food and app ordering relieves me of the embarrassing repeating because its not entered correctly. However, when I app order, I truly expect it to be accurate because I have done the work of entering what I want. So I get to the window and they give me a bag. I ask, "is there sauce?" He says yes. I open the bag and there is no sauce. I look back at him and say, "there is no sauce in here." He says "oh, what sauce do you want?" I pointedly look at the receipt for the order details that were entered at time of ordering and say "6 Hot and 8 Mild sauces". He sticks his hand in the container and drops some sauces. I get home and open my back, NO HOT and NO MILD. ALL FIRE AND DIABLO. This is ridiculous! Then when i tried to tell Taco Bell instead of Google the ticket does not contain a store number. All these negative reviews on this is location, you would think someone would do...

The staff were very friendly. We did have a few items missing in our order. However, the missing items were immediately provided to us upon notice they were missing. There was a very friendly guy named Florzell who made sure we received everything we were missing and immediately stopped what he was doing to assist us when we needed help. He never stopped working the whole time we were there. He kept the dining room clean and restocked. We enjoyed the environment. Clean and relaxed. The food was average. I did request fresh cinnamons to be dropped as I was ordering 12 and still received about 6 that was hard from sitting in the warmer. Over all the food was decent but it was the customer service that made me give 5 stars. Hope they give Florzell a well...

Absolutely horrible service. Ordered my food at 3:57. Only three cars ahead of me and still wasn't paying until 4:15. Then my order was wrong and I had to wait until 4:24 for a gordita crunch wrap, which still had the sauce and lettuce I asked them not to put on the thing. And not once was I told they were sorry for the wait. Was never told thank you or have a nice day. Shame on the manager for running such a place with unintelligent, rude employees. And shame on the district manager for being so massively ignorant and unqualified as to not know what is going on at your store. Not only willI will never give them my business again, but i will actively inform others of just how pathetic this poorly ran...