Wendy's — Restaurant in Dallas

Your night shift manager the very loud lady with blonde hair I'm assuming that is who she is the manager I pulled up to the speaker andI heard to voices hers that say HOLD ON! and the nicer gentlemen who kindly said Hi how may I help you... sooo I ordered 2 drinks that is all I wanted. I pull up to the window after waiting forever for the other car that was waiting for their order & the window was wide open all I can hear is the very loud woman going back & forth with another girl telling her what she needs to be cleaning or something of those lines no one was at the window I waited for a good hot 2 min for her to come with my drinks she had one drink in her hand and it was not the iced coffee I wanted nor the lemonade I ordered. I asked what that was she said "didn't you want coffee, well what did you want" I said yesss it was vanilla she was like "oh okay I can give it to you" and put her hand out so I could pay. That is when I was like no nevermind. I did not want to argue with her like I ordered at the speaker you should already known. I have been here before this late and it is always the same issue with this lady always seems like she's frustrated and not focused on her job. This area where this wendys is at is a nice area. I did not expect for service to be this terrible at such a late hour where there is literally no rush. Not even the one on Jim Miller aside from all the homeless hanging out there that place is clean & the ladies at night time are kind, good a their job & get everything out correctly, quick and fresh never had an issue with them. Whoever is area director of this store should really have a talk to this woman running this store at night. She is making ya'll look very bad. Stop being lazy & find someone who actually cares for their job & will be...

Recenty visited here around 4:30 on a Monday evening (today). When I walked in the girl at the front counter acknowledged me then her PLUS the manager walked away and didn't even acknowledge me at all like no one greeted me. The manager told the girl at the counter to just come take a picture for what I'm guessing is her social media instead of serving me. regardless after the manager blatantly told the girl to go take the picture she then tells me to wait a second so I waited around for them to get the right picture and then when they were walking back to the counter THE MANAGER once again told her she wasn't satisfied with the picture and went back to do it again. It was then I finally walked out and at NO POINT did the manager on duty think to herself "I will defer from my own selfish vanity and help this customer out. Instead she told me they wouldn't be much longer and still proceeded to take the picture as I walked out and had the nerve to look at me like I was the inconvenience. There was only a couple sitting down who had already eaten and absolutely no one driving in and no one else in line to take care of the order THEN take their picture. TO TOP IT ALL OFF I call up there to get the store number so I can fill out a survey and she keeps repeating how can I help you and would not answer my question she kept saying thats not important. THIS...

Zero starts for me!!! This location really needs to change their staff. I drove up to the speaker nothing was said to me until after seconds “order when you’re ready” I responded with “ okay give me a second” as I was waiting to get orders from everyone that was in the car with me. Which bothered the girl on the drive through. As I pulled up to get my order my total was given I paid her in cash. She gave my change back and barely placed the change on my hand that the receipt flew away. She just shrugged her hands without a care. I got my order wasn’t offered any condiments. Didn’t get my other drink which I asked for and the girl rolled her eyes and gave another employee the cup so he can give to me. We get home our order is wrong! Food is cold! Fries are soggy! Sprite was flat!!! SUPER BAD SERVICE !!!

I would have gone back to get my order fixed but I knew that would be a waste of time & gas!!! Will not be going back to that Location at all!! Kyra hope you find the perfect job position for you as this one is definitely...