Wendy's — Restaurant in Daly City

ALWAYS CHECK YOUR BAG BEFORE YOU LEAVE!

This location is about 3 stars, to be honest. Not terrible, but far from impressive.

I'm not saying this location is terrible but their current rating of 4 stars is hilariously overrated. I wouldn't be surprised if the management is paying people for good reviews. I've been to this location. It's seriously nothing special. If the people reviewing this Wendy's as being "5 stars" believe it's really that impressive, they need to stop writing reviews because they're obviously impressed by anything. This place is literally, exactly a "3 of our 5".

On another note, It almost doesn't matter which Wendy's you go to... every other time I go to Wendy's they mess up my order. It's ALWAYS been like this... at literally every Wendy's, for like the past 20 years (at least) ... I don't know why. Anyway, this particular location is no different. CHECK YOUR ORDER CAREFULLY!

If you're looking for warm and friendly service, don't expect it here. Some of the workers are decent, but it seems normal for the drive through people to be deliberately very impersonal. Normally it seems like they're usually just trying to rush you through with no effort to be hospitable or accurate. In fact some of the people at this location border between rude and hostile. Sometimes there's even a girl working the drivethrough who comes off like she's being inconvenienced by the customers. Her whole demeanor is the exact opposite of "welcoming." I don't know what her problem is, but should it really be my responsibility to help her fix her attitude?? I'm just trying to get some nuggets!

Aaaaaanyway, the food tastes ok, generally. I just go for the frosty usually - and sometimes a salad (the salad is actually good). But the rest of the menu is more or less "forgettable" at best. Worse yet, it seems like your stomach starts imploding from eating (what must be) artificial food about an hour after you eat it (the burgers, baked potatoes, etc)... Probably all full of fillers, preservatives and artificial ingredients

Realistically, no fast food is good on a regular basis. And it's not that Wendy's tastes bad or anything, but don't be surprised if you feel crappy later.

So to wrap this up, this is probably the most genuine review of this Wendy's location. Take it with a grain of salt and decide...

I'm giving one stars despite the fact that the food is fresh to order, the reason being that the customer service is horrible. I live within walking distance, and every time I have entered the restaurant, I've been totally ignored for at least 5 minutes, even when the place is empty and nobody is in line. The staff does not acknowledge my existence, not even to say, "we'll be right with you". Actually, they seem resentful, like they are punishing you for not using the self-cashier stations that will soon leave them out of the job.

When someone finally arrives to take my order, they don't apologize for the delay or even ask what I'd like to order, they just stare and raise their eyebrows. One of the cashiers actually got mad at me when she couldn't understand what I was saying...because she doesn't understand English. I don't hear any English spoken. I understand Spanish well, but it was eerie for me that the staff expects the default language spoken to be Spanish and gets pissed and impatient when I ask a question in English about the menu or ingredients.

The atmosphere inside the Wendy's is: GO AWAY. ORDER ONLINE OR DRIVE-THRU. WE DON"T WANT YOU HERE. It's like a packing place in a warehouse where nobody wants or has experience interacting with the public.

The prices at Wendy's are also through the roof. The Spongebob kids meal was $11.99. I vowed never to come in here again unless I was dying of thirst and prepared to pay $5 for a soft drink. The price gouging is insane and I don't respect this business anymore or want to be a patron, especially after I heard how they want to introduce uber-like dynamic pricing that would increase prices at peak business hours.

I really have nothing bad to say about the freshness of my orders, because they've always been piping hot. But the customer service, atmosphere, and pricing make this a place I only leave reproaching myself for having entered.

OH AND I HATE THE PAPER STRAWS! One minute later and I'm eating soggy paper and can't even sip my...

DO NOT USE YOUR DEBIT/CREDIT CARD at this location!!!

Matter of fact, don't go here at all!!!!

I recently went through the drive thru, at the Daly City location (on a Tuesday about 5-530pm.) and a week later someone attached my debit card (as a credit card) to a PayPal account. Then used it at a shoe store in San Jose.

I know it was this location, because I didn't have the card that long, and this is the first location I used it as a credit card.

The person at the window took my card, and I almost left without it, until she said "Don't forget your card!" Because she kept it and didn't return it right away. I thought it was fishy, but didn't think much of it until a fraudulent transaction went through my account.

There had to be at least two people involved, because she pretty much stayed at the window, and had to reach further to retrieve my card, which tells me that someone else wrote it down. So there is a minimum of 2 if not more that are involved.

I've tried to call the location, and it goes to a voicemail. I called several times. I left one message. I'm afraid if I go back into the location, I might be leaving in a cop car. So for everyone's safety, I will not be going. And will NEVER go there again! Or any other location!!

I've Contacted their customer service hotline, and he submitted to others that needed to know.

I got a return call from Cecil, and she tried to give me a line about how it could be from somewhere else, and not them, telling me examples (repeatedly) of situations she went through. No matter what I said, she wasn't hearing it. I had to keep interrupting her, to tell her it could Not be from anywhere else. She just kept saying you never know, and I kept repeating "I definitely know."

So again...DO NOT USE YOUR DEBIT/CREDIT CARD AT THIS LOCATION!!! Or any of their locations! If you choose to continue...