Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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What a mess! This Subway on Del Obispo is completely terrible in all aspects. My GF and I visited on Sunday 7/28/19 for lunch... Here's what went wrong:
#1 Arrived with a short line of 4 people in front of us. 2 people behind the counter making sandwiches. It took us about 10 minutes just to get to the counter and start our order. There weren't any large orders, just a sandwich or two from the people in front of us. Yeah, they are just THAT SLOW making sandwiches! They move at a snails pace at this location.
#2 Finally, we're up! Right away, we're told they don't have the bread needed for 1 of our sandwiches. Ok fine, substituted a different bread. This was also after we heard them telling a customer in front of us that they had to double up on Pepperoni because they ran out of Salami. Oh yeah, and they are also out of Turkey!! And there was no lettuce in the bin either, just spinach. Yeah, a sandwich shop that runs out of 4 main ingredients. Nice.
#3 Snails pace employee building our sandwiches clocks in at over 8 minutes to build 2 sandwiches. Nothing fancy, nothing needed to be heated up, they are JUST THAT SLOW!
#4 Asked them to add avocado to the sandwich... he says it will be extra, is that ok? Yes. He proceeds to add the smallest amount of avocado I've ever seen. It was a footlong and he added about 4 of the smallest pieces he could manage. I told him that wasn't even enough for a 6" sub and that he needed to add more.
#5 It took about 2 minutes just to wrap the sandwiches and put them in a bag. I have no idea what took so long, because when I got home, we realized he didn't even cut the sandwich in half! Yes, he forgot to cut the sandwich. Isn't this what you do all day, everyday? Never in all my trips to Subway has that ever happened. Slow AND incompetent.
#6 Also, after getting home and realizing that they didn't cut the sandwich, we both took bites and realized the bread was totally dry. So dry, mine literally "broke" on the back half, making it damn near impossible to keep together as a sandwich.
#7 Lastly, on other visits to this Subway, we've been told that they are "cleaning up the machines", so there's no iced tea available.
No, I do not recommend...
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I love Subway, especially when they have coupons! The bread is always fresh, and they always make my sandwich the way I want. I like my vegetables in a particular order on my cold cut combo and have oil and vinegar instead of mayo and mustard. Kind of like getting a salad and sandwich. It's an "eat that day sandwich", it gets soggy if you try and store it overnight. You can have your sandwich toasted if you like. Extra meat and cheese costs a bit extra, but not shockingly so. I personally don't like their tuna much, It seems a bit bland to me. I've never had a bad sandwich from...
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JUST WOW!!!! This Subway went from kinda rundown but had a bathroom so it made up for it. To the premiere Subway in Southern California. First off impeccably clean place. Super friendly owner that works in the shop. Amazing customer service and a much better vibe.
For context my son and I make trips in the fall to San Juan Capistrano for sports, and each weekend we would get sandwiches. This was our first trip now with the new owner and good enough isn't for her. She strives to reach perfection and it shows.
That's about as good as it gets I wish I could give...
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