KFC — Restaurant in Danville

Well I hate to do this, but something has to be said.  I have been eating at KFC since the 1970s, and this KFC has to be one of the worst KFC's I have ever been to. 1. I placed my order online (KFC app) . I went to the restaurant drive-thru to pick up my order, and they told me that my order is not ready and I will have to come inside.  So, I park and walk in and there is my order sitting on the counter. 2. I ordered the extra crispy chicken, but the chicken was not extra crispy it was extra greasy.  The chicken was rubbery, and not crispy at all.  You can tell they haven't changed the cooking oil in months! 3. The mashed potatoes had too much salt.  The serving size was so small you only get about 4 teaspoons out of the small size of mashed potatoes. 4. The biscuits were dry, stale, and cold. 5. They didn't give me any napkins, forks, or spons, or any butter, or honey for my biscuits. Normally I go to restaurants when they are busy because there is a 99.9% chance your food will be fresh because it's not sitting around under a heat lamp all day.  Usually when a restaurant is busy the food keeps moving, so the food is usually fresh.  Not in this case.  Even though this KFC was busy, the food was not fresh at all. "I mean the macaroni's soggy, the peas are mushed, and the chicken tastes like wood" Rapper's Delight by The Sugarhill Gang The last time I ate at KFC was in Las Vegas, NV in 2021.  That KFC in Las Vegas was just as bad.  It's a shame that KFC has lost its grip on the fast food chicken restaurant industry.  Their food used to be so good... but those days of the 1970s are gone forever!  The sad part is that the young bloods (youth) of today don't know what they are missing out on.  Sad.  I will never eat at KFC again.  They just lost a long time customer. Soon my generation (X) will die off, and the new generation will take over, and maybe one day someone will read this review, and wonder what KFC was like back...

Terrible on evening shift... usually never this bad of an experience here, maybe they need new employees. They are driving away business. And making lots of folks angry tonight!! Luckily I'm not in the mood !! Management needs to respond to this review! Surely you don't want drive through times long & customers peeling wheels out the parking lot and then sales drop. Why, because of terrible employees that DON'T WANT TO WORK!!!! THEN GET MAD WHEN THEY HAVE TO WORK! We literally sat in line tonight for 10 minutes BEHIND TWO OTHER CARS ....then after waiting, 2 employees came out with trash and walked to the dumpster (so they decided to take trash out with a line of least 5 , 6 cars by now?! ) the other employee didn't have any trash bags tho, I'm assuming no one wanted to work tonight! Also, window lady told customers ahead of us that there were only 2 ppl working tonight. Excuse me I counted at least 4! 4 employees on the evening shift & 2 outside during rush !!! Worse business experience ever! I would give zero stars if possible. Please hire people that aren't lazy if possible, thanks. It would improve your stats & customer experiences so they keep coming back. No disrespect. & may...

Consumer beware! I wanted to treat a family for lunch & I knew they like KFC. I checked the website the night before. There is a 16 pcs Bucket special listed for $30. I tried to order it via the KFC app, but couldn’t check out. So, I went to the location. I went in & was promptly greeted. When I asked about the $30 16 pcs bucket online special, I was told that it is not offered at this location. I thought the employee meant the 8 pc chicken/8 pc tender special, so I said, “Okay, I will take it as 16 pcs. of chicken “. I almost passed out when she said “that’s $49.62”! When I repeated the price with emphasis, she said “Mame, the prices are on the menu board.” I wish she would have said, “We have the 12 pc bucket for $32.99. I was just so shocked that I didn’t see the $32.99 option. I bought the $50 bucket, but I wasn’t happy about it! No one I have asked to guess what a 16 pc bucket cost has guest more than $39. BTW, this is not an all white meat bucket, it is mixed dark & white meat. The staff was friendly & the chicken smelled wonderful while driving to my friends. I didn’t eat any of the chicken. I hope it was the best they...