Tellus Coffee — Restaurant in Danville

I recently had the opportunity to visit this coffee shop for the first time, and I would like to share some thoughts about my experience. While I appreciate the busy atmosphere, especially with the kids' festival underway, I found that the staff's level of engagement could have been more welcoming.

I ordered an iced mocha and observed that several customers behind me received their customized hot coffees before my drink was prepared. I understand that high volumes can pose challenges, and I commend the staff for their efforts. However, it seemed that with two individuals at the cashier, one could have assisted with outdoor orders to help manage the flow and potentially reduce wait times.

As someone with management experience at Peet's, I recognize the significance of prioritizing customer service. When I inquired about my order, I received a response highlighting their busy situation. Nevertheless, I felt some clarification on the decision to prioritize hot beverages over iced drinks would have been helpful, especially as my order was still pending. Despite my patience, I noticed that my drink was not being actively prepared.

It would have been appreciated if the staff had taken a more apologetic and accommodating approach during this busy period. Unfortunately, none of them were friendly or sufficiently apologetic. They neglected to prepare my drink until I complained, at which point they hurriedly made my iced beverage.

As a parent of twin boys, I fully understand the excitement surrounding the festival and the various drinks being served. I made a conscious effort to remain patient, knowing how much they were looking forward to their beverages. However, there is a certain threshold for how long a customer should wait for their order.

Thank you for considering my feedback; I hope it can assist in enhancing the service for...

New little gem of a coffee shop and I’m obsessed! 🌿 The space is cozy and filled with beautiful plants, giving it a super calm and inviting vibe. The staff are genuinely kind and welcoming, making the whole experience feel personal and warm.

They have a cute outdoor seating area that’s perfect for enjoying your drink or a quick bite and the customizable drink options (with plenty of milk alternatives) are a huge plus! Whether you’re vegan, dairy free, or just picky like me, they’ve got you covered.

Their bakery selection is top tier fresh, flavorful, and just the right amount of indulgent. Their small bites are perfect if you want something savory to go with your latte. Definitely a new go to spot for me....

Tellus’ new Danville location is an absolute gem! From the moment you walk in, you’re greeted by stunning living plant walls that instantly make the space feel warm and inviting. Janay, the incredible culinary chef and heart behind Tellus, pours so much passion into every dish and every interaction. She’s built her business with dedication, resilience, and a genuine love for her community, always staying true to her brand and commitment to quality. You can feel the care she puts into everything—from the drinks to the experience. Visiting Tellus isn’t just a treat—it’s a moment of connection and joy. Highly recommend supporting this amazing...