The food is okay. Kinda bland unless you order sauce, even then it's slightly better. The coffee gives you the caffeine you need, but has this weird underlying taste that's hard to pinpoint. Not worth the price. The kicker for me, though, is the service. 3/4 of the time that I order a coffee cake or baked good, they forget to give it to me and I have to wait for a while before I remind them and then get it. When I order my coffee with almond milk, they remember to add it half the time. I also ordered a hot coffee for the first time today. On the menu, it says they have medium and large sizes, but the person at the register said they only have small and large cups. I opted for the large and it looks like I got a small coffee in a large cup. I paid over $5 with tax for this. Again, not worth it. I typically come here because it beats waiting in line at Starbucks, but I would rather wait an extra 10 minutes if it meant I get all my food - both the way I ordered it AND the exact...
Read moreI come from up north, the land of the bagels. These are good, as close to northern bagels as I've found so far. But above all else the service is what bothers me. I've worked at delis and bagel shops and I've served in restaurants. The people who work here are downright crabby and irritable with everyone. I go to Nova so I stop by here out if convenience but from now on I'll go to the vending machine. There were 3 people working, and the girl on the register (name tag said Crystal) had an attitude with the people in front of me, then I stepped in front of the register to wait for my turn while she turned around to get the bagel for the order in front of me. She turned back around and stood at the register and just stared at me. Said nothing. Took my order then turned around to grab my bagel then turned back around and put her hand out for my money.
Very rude, and not...
Read moreService is always quick, bagels are always good but the employees couldn’t be more bothered to answer a question. I got a caramel cold brew and it tasted like striaght coffee creamer, I asked for a shot of cold brew to make it stronger and she rolled her eyes just told me to use the hot coffee. By the time I got it to the strength I wanted it was watered down from the ice and lukewarm (why I wanted the cold brew). This isn’t the first time I’ve seen the employees have trouble answering a question or helping with a simple task. A remake is completely different from a splash of a beverage on the side. Do better. Don’t go to your job and be bothered that someone...
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