HCA Florida University Hospital — Local services in Davie

Subject: A Call for Accountability and Change

I am compelled to write this letter out of deep frustration and disappointment regarding the treatment I received at HCA Florida University Hospital on two separate occasions. As a patient living with multiple sclerosis since 2011, I have become well-acquainted with the challenges that accompany my condition. I am all too aware of the realities of navigating the healthcare system, and I approached your hospital with hope and an open mind, only to be met with disheartening experiences.

My first visit to your facility was born out of desperation after enduring ill treatment at another hospital’s ER. I had hoped for a fresh start, a chance to receive the care I deserve. However, what I encountered during my visit was far from acceptable. Upon explaining my symptoms to the triage nurse and later to the doctor, I was informed that I had been overmedicated with steroids and, as a result, was denied adequate pain relief. It took persistent pleading on my part to receive even minimal treatment before being sent home—far from the compassionate care I expected.

As I anticipated my upcoming steroid infusion, I was shocked to learn that there were issues with coverage, leaving me in a state of physical decline. When I arrived at your facility a few days later, I was in considerable distress, struggling with swelling, numbness, and sharp pain. I sought an MRI and solumedrol to address the inflammation, only to be dismissed by the ARNP who decided against ordering the necessary imaging. Instead, I was told my lab results showed minimal findings, and I was sent away with little more than a shot of steroids and instructions to consult my doctor.

I left your hospital not only in pain but feeling utterly disregarded. The level of care I received is unacceptable; I would never have experienced such treatment at Memorial.

This experience has forced me to confront an unsettling reality—the treatment of African American women in healthcare. Yesterday, I felt the sting of this bias firsthand, treated as if my suffering was insignificant. As a disabled Black woman with private insurance and Medicare, I am a paying customer, deserving of respect and compassion. The way I was treated felt like a blatant disregard for my humanity.

I am writing not out of a desire for reparation but to voice the necessity for change. I cannot, in good conscience, recommend your hospital to anyone in my community. As a business owner assisting disabled individuals with healthcare navigation, I will ensure that none of my patients feel unwelcome or receive less than the dignified care they deserve.

This is a call to action for accountability and a commitment to improve the standards of care for all patients, particularly those who are the most vulnerable. I sincerely hope that my experience serves as a catalyst for positive change within your...

Deeply Disappointed & Emotionally Distressed

I gave birth via scheduled C-section at HCA Florida University Hospital in Davie on Friday, May 16th—and it was one of the most disheartening, cold, and traumatizing healthcare experiences of my life.

When I arrived on time with my husband and 19-month-old daughter, we were met not with professionalism or compassion—but with judgment and rudeness. Two nurses looked at us as if we were lost and out of place, and one of them immediately said, “We aren’t babysitters,” referring to our toddler. My husband and I were stunned and didn’t even respond—we were just trying to get to labor and delivery.

After the C-section, my newborn was taken to the NICU—standard procedure, we were told. But despite being able to walk just 4–5 hours later, they refused to let me see my baby for over 12 hours. No clear communication. No empathy. Just distance and coldness from the nursing staff.

Upon discharge, they failed to send in my prescriptions for post-surgery medication—leaving me in pain and scrambling for support. When I called, I spoke with a nurse named Fiona, who answered with an irritated tone, sighing and huffing as I tried to get information. I was a new mother with a baby in the NICU and a healing surgical wound. This was the last thing I needed.

To top it off, earlier that day, one of the nurses physically grabbed my husband’s arm when he was simply trying to understand why our toddler wasn’t allowed on the floor—a fact they never informed us of in advance, despite us attending multiple appointments at the same facility with our daughter present.

We have no family nearby and were completely alone during this experience, yet treated as a burden instead of as patients who deserved care, kindness, and support. No one ever followed up. My partner even emailed the hospital multiple times after posting a review, and not a single response—over a week later.

The emotional toll of this experience still lingers. We felt isolated, dismissed, and traumatized at a time that should’ve been joyful. I would never recommend this hospital to any expecting family, and I am considering legal advice regarding the emotional distress we endured.

HCA, don’t bother sending a canned reply or asking us to email again. We’ve already tried. You...

Review for HCA Florida University Hospital – August 2025 I checked in to this hospital at 10:00 AM with extreme pain from what turned out to be a ruptured gallbladder stone. It took nearly 12 hours of waiting, CAT scans, nuclear medicine scans, endless bloodwork, and little communication to finally be told what was going on. The process felt more like a way to run up insurance billing than to actually help me. I made it very clear from the start that I live in Naples — over 1.5 hours away — and have a 2-month-old baby at home. I simply wanted to understand my condition and get transferred or scheduled for surgery closer to home. Dr. Snow initially reassured me that it would be fine to leave and handle the surgery near Naples, but later disappeared with no explanation. Suddenly, I was being told I had to stay overnight, despite the earlier agreement and my clear request to be discharged properly. When I tried to leave, they made me sign a legal document stating I was discharging “Against Medical Advice” — even though I was only doing what I had already been told was okay. I asked repeatedly for my labs and documentation showing I had received care — they refused and gave me only a barcode with no access to actual test results. Meanwhile, I witnessed multiple nurses sitting around on their phones and laughing while I sat there in pain and fear, far from my newborn and wife, who were waiting anxiously at home. At one point, a nurse named Kamara told another staff member, “That’s not my job,” when asked to help. Completely unprofessional and inhumane behavior from people who are supposed to care for others. The only person who showed real empathy and helped me was Dorian, who stepped up when no one else would. For that, I’m thankful — but one kind nurse doesn’t make up for the lack of care, communication, and professionalism I experienced during an incredibly vulnerable moment. I would not recommend this hospital to anyone — not even to my worst enemy. If you care about timely treatment, communication, and compassion, this is not the place to go. This facility needs serious management and staffing changes before they continue putting more patients through the same...