Jack's Family Restaurant — Restaurant in Dawson

I’m familiar with Jack’s , living in an area where they are common, and have eaten in their locations many times. I know what they are capable of and what to expect. This location failed my expectations badly.

We stopped in at 6:30pm for dinner. The restaurant was not crowded and I counted seven employees, so seemingly adequately staffed. None of the issues we encountered can be blamed on crowd, off time of visit, or staffing shortage.

Our first action upon arrival was to visit the restroom and wash our hands. The restroom was reasonably clean, but there was no hand towels in either the men’s or women’s. We would have used napkins to dry our hands but the napkin dispenser was empty also.

The dining area was clean. The TV was on, but the only thing on the screen was an error code. The staff didn’t adjust the TV during our visit. The fireplace was turned on, which seemed odd for mid June, but then again it was cold in the restaurant from the air conditioning.

My wife and I both ordered the $6 dinner special, chicken tenders with two sides and a biscuit. We were the only ones watching at the counter, but there was a steady flow through the drive through. Our order was taken quickly, but no effort was made to fill it. Apparently counter orders went into the queue with drive through orders. It was at least five minutes before a young lady started preparing our order. I watched her fix the plates. The food was presented to us right after it was prepared, it was not left out to cool.

Our food wasn’t hot. At best it was room temperature. The actual chicken tenders were much smaller than what I’ve been served before at a Jack’s, which I guess is basically a price increase. The green beans had been simmered too long and were on the verge of becoming mush, but oddly enough they were lukewarm. The mashed potatoes and gravy could best be described as lukewarm also. The biscuit looked done, but the inside was still doughy. It was room temperature. I ordered sweet tea to drink, but I got Coke.

I watched cars go through the drive through. Not a single drive through order was completed at the window. Every driver was told to pull forward and wait . I know because I was sitting at a window seat beside where every car was told to pull up to.

I did not take my order back to the counter. I had no confidence in their ability to improve my order. What would the staff do? Microwave it? I ate what I could...

I am sad to write this review because I have been going to this place since it first opened and I've watched it decline quickly. What used to be a beautiful and clean restaurant has slowly but surely gotten disgusting and dirty. On my last visit, I had to walk out because I sat in front of the counter for 10 full minutes and NO ONE took my order and food was being handled in a disgusting manner. The place was almost empty and the woman working the counter completely ignored us while she helped 2 other people do drive through orders. WOW. Completely ignored- not even a "I'll be with you in a moment". Nobody there seemed like they wanted to work at all. 3 other people walked in after me and left before me without purchasing anything also. This place will go under soon with employees and management like this. I watched one dude drop a ranch condiment in a cup with a lid and say to the lady ignoring me "well it didn't open" and he put it in a drive through costumers bag!! They handle food with their filthy bare hands and no hair nets either. Place has gotten filthy since it opened. The floors were sticky, the counter has sorry water pooled up on it and the bathrooms were filthy. SAD, I am really sad because I loved that place at first and food was good. I watched them lose probably $80 worth of business in 15 minutes. Don't do it! Go somewhere else- you'll...

We have been going to this Jack’s location since it opened. In the beginning it wads a great but over the last few months EVERYTHING about location has gone downhill.

Thursday 2/1/24, I placed an online order around 510pm. My online receipt said it would be ready in 30 min. I didn’t leave the restaurant until 6 pm with my order which wasn’t right but I had hungry children to feed at home and couldn’t wait any longer. There were only 3 employees working when I arrived at 520pm and they were completely put of chicken tenders, mashed potatoes, fries, ice tea, lemonade and who knows what else.

I witnessed the manager curse out a lady who came in and placed her order right after I got there when the customer asked for her money back after waiting 20 min for 3 meals. The manager was downright rude to the poor woman and even a Dawson police officer came in and had to get his money back when his order wasn’t ready when he got there.

I ordered sweet tea and they were out so the substitute they gave me was Diet Coke in a to go plastic to go jug. The biscuit's are hard as rocks when I got home and the salad I ordered hot because they put a box of hot chicken tenders on top of it and the mashed potatoes were barely warm.

Highly...