Very dissatisfied with their customer service. I have ordered here many times, and get the same combination platters everytime. Not only was I mis-quoted and tried to get over-charged, but I was also told that the rice and egg role did NOT come with the meal. So this business tried to charge me extra for it. I quickly told them to cancel then reviewed their menu on their website. After seeing that it did in fact come with the rice and egg role for the combination platters, I felt lied too, so I called back and confirm what they had told me. Now, this time, instead of trying to charge me $31.89, THIS TIME after I called them out on their prices and their lies, NOW they quoted me the usual price of roughly $22. What really ruffled my feathers was the fact that they would yell and talk over me instead of just simply listening. I refuse to ever do business with this place again. To end this with a positive note, I called China Garden, ordered the same as I was with China Wok, and China Garden not only spoke english, but their combination meals came with ALL I wanted anyway PLUS it was cheaper. So I'm taking my business to China Garden where I'm treated like a...
Read moreI've ordered from this restaurant several times and usually have a good experience. But tonight is likely my last. They have their menu posted online and that's what I typically use to order. However, tonight I decided to go in. I ordered the shrimp and broccoli combo which is listed at $6.55. But, when I placed the order the young lady (little girl) said we don't honor our price online and it's $7.35. I asked what would they have charged if I had ordered online and she replied $7.35. She stated "it doesn't matter what the online menu says, it's what we say." There was NO NEED for me to ask for a manager due to the obvious language barrier. However, at the same time, this young lady needs to be taught some respect and how to deal with customers, regardless of the language. If your menu online indicates a price, then it should be honored. It's not the customers responsibility to change a company's prices. Goodbye China Wok and teach your kids some...
Read moreHorrible!! The food was awful. What a waste of money. I don’t know if they switched owners or what because they used to be pretty good. We got some bourbon chicken, general tso chicken, steamed dumplings , and a couple of egg rolls and it was non-edible. The egg rolls had been cooked in a fryer where the grease didn’t have a high enough temperature. You could tell because the grease was soaked into the inside and when you opened them grease started pouring out. It was disgusting. The bourbon chicken was tasteless. No flavor at all. The general tso tasted VERY strong like some Asian all spice was dumped all in it and that’s all. It was just horrible. The only thing that was “somewhat” edible was the steamed dumplings and it sure wasn’t worth spending $45 on those. I’m so angry. Beware...
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