Cold Stone Creamery — Restaurant in Dearborn

At 08:32 pm on May 10,2025 after waiting for approval. 20 mins give or take, I finally decided to leave. At the time only one customer had been served. There was 1 young man working the coldstone counter AND he also have to ring up the customers. You can imagine how much cross contamination is going on because I do not remember him washing his hand. As he started working in the next customer, I hit my 20 minute mark of standing in line and as I was looking around there were others that were trained on the coldstone counter, I know because they served me before, but they were standing around not doing anything. The one guy was standing at the cash register after he served about 8 Tim Hortons customers, doing nothing. I expected since it was taking the coldstone guy so long the guy at the register would at least cash the customer out. Nope, I was wrong. So I finally left. My mom had actually ordered donuts from Tim Hortons while she was waiting for me to get coldstone, that I never got. However, as we left she noticed that she didn't not actually get the donuts the she ordered and we turned around to correct her order, she told me that the coldstone guy had now moved over to the Tim Hortons counter. This is after you lost business. I then drive to Novi because I really wanted Goldstone and that was the only one open. They were 5x as busy but they had multiple people making orders and designated cashier. What...

This location is the worst of 5 that i visit on a regular basis. The one thing i can count on is this location NOT HAVING WAFFLE BOWLS! I understand locations run out of inventory. It happens. But, i made it a point within a two week period to stop by the store for my regular order and in three visits I got the same info... We're out of waffle bowls. I went just yesterday and i was told the same thing. I waited in the long drive through line to be met with no waffle bowl. Also, i noticed that they scrape and discard more of your specialty ice cream than they put in the bowl, the 1 time i was able to get it from here. I tell people not to waste their time going there and i visit the other locations that operate more...

Unfortunately, this Cold Stone does not offer much in terms of in-store presentation, product delivery, or customer satisfaction.

There is a general feeling of disorder from the moment you walk in as you try to find what you're looking for through the cluttered counters. The place feels understaffed and hectic even though there's not many people inside.

While Cold Stone is known for their deliciously thick and rich ice cream, the ice cream I received at this location was excessively melty (it was semi melted from the moment the employee handed it to me, and just got worse from there). My Creation also suffered from a lack of/incorrect mix-ins during...