Wingstop — Restaurant in Decatur

As an ex-employee I must say I enjoyed my time at wing stop. The job was easy and the hours were plentiful.

What I did not enjoy was being treated as less than human.

I was expected to come in for a shift with less than 10 hour's notice every day I opened.

I worked there for a year and excelled without being offered a raise.

Once I requested a raise I was fired THE DAY before it was to be instated.

The head manager and many people that work with food don't have required licensing, nor do many of them have the basic training required to make informed decisions about food safety, or safety in general. I had to put out a gas leak fire spewing 5 feet from a pipe with a fire extinguisher because no one knew how to use one, only to get cussed out by the owner for calling the fire department.

The store is FILTHY. There are things that wouldn't have been cleaned and maintained properly had it not been for me and my previous restaurant experience.

Eddie Williams sets a bad example for other business owners by rewarding those that do the least quality work and punishing those who care enough to speak up.

He keeps the head manager in a constant state of fear to control her. This leads to low accountability because she's scared to death to report anything other than a smoothly running store.

No business that sells a certain product should EVER run out of said product, yet it seems like every two months we'd have to turn away customers because WINGSTOP RAN OUT OF...

I went to Wingstop to get a R I had an eight piece bowl in. They gave me bonus when I got home so I took the stuff back and they treated me like a piece of trash. The lady said that she can get refund my fix my order right or do anything about it I am writing them because I never had a problem model of Wingstop in Flong to today. It was good but now they sit around giving people the wrong orders and everything so II went to Wingstop to get a R I had an eight piece bowl in. They gave me bonus when I got home so I took the stuff back and they treated me like a piece of trash. The lady said that she can get refund my fix my order right or do anything about it I am writing him because I never had a problem model of Wingstop in Flong to today. It was good but now they sitting around giving people the wrong orders and everything so I’m gonna call corporate about this and I’mma make sure they find out what are the workers doing? They’re unprofessional they running people running in and out the door and they given wrong orders away. I asked for a bone in order I paid for 14 some dollars for that order and I didn’t get the correct order that I posted got so I am going to report this to the circuit to the corporate office the Wingstop in Decatur Illinois. Be careful with your orders because they give them away the...

Worst customer service I have ever experienced. “Ma’am we have a lot of messed up orders I don’t have time to address yours right now you’ll have to wait”. Told to me on MONDAY after an order on SATURDAY. I had to initiate each follow up call. Then I was blamed for not dealing with the issue soon enough- according to the manager I should have called when I had the issue. After explaining to her that I did 3 times and was placed on hold for more than 15 minutes each time and when I finally got through I was told the manager would contact me- she proceeded to tell me my name wasn’t on her list to call.

It took me explaining that charging customers for items you don’t give them is fraud and it would be reported to my credit card as such for her to even agree to let me call her back tomorrow- what a joke.

This is not the first time I’ve had issues with incorrect orders and rude service and this was me giving them another chance. I’ll happily update my review if they bother to even attempt to make this right (doubt you’ll be...