Express Wings & Pizzeria — Restaurant in Delaware

The lady at the counter was so rude I work in customer service. I placed my order. For pickup. She said. 20 to 25 minutes I asked her to call me when my order was ready as I was next door she took my phone number when I waited 45 minutes and went there she informed me not her job to call to let me know it's ready. So rude she needs to find another job horrible person at the counter I tip Everytime I go there and she said she didn't care about it. Manager needs to find better employee to greet and serve customers. She in wrong business I may never order from that place again. Ever amazing seems to be the customer service from counter woman who indeed in wrong profession today 5 29 2022 I ordered. Cheese burger with mayo on the side. And side ff menu says 2.99 for ff he charged me 3.99. With a side of mayo. I was charged 1.70 for the mayo. This is a condiment not a side he rung me up for two side of blue cheese. Besides being rude. They were sitting around doing nothing but to gouge a customer mayo that's why the two employees were doing nothing I have worked and still do in restaurant business over 30 years and never charged a customer for mayo. Ketchup mustard they are condiments. His attitude needs some work but to steal from. Customer...

Just got cussed out by one of their employees. Called to cancel my order because of how the woman took our order over the phone. My fiancé said she was highly disrespectful, impatient, and annoyed that he was even calling. Not the first time dealing with this, but it put him in a terrible mood. She basically hung up on him. I didn't want us to have to deal with that again when picking it up, so I called and cancelled. The woman I talked to said she didn't take the order and said so your not coming? I said no. She said we have to give more notice, the wings were already ready, in a disrespectful tone and weirdly phrased. The order was placed at 12:22 and I called at 12:30, they said it'd be ready in 20 minutes. This was Mon 1/23. I could've just not called, she shouldve thanked me for calling at all. We ended up cussing each other out. She wouldn't give me her name. I wouldve happily picked it up if it wasnt for the attitude problem not one but two of your employees have. I will never eat here again and I will be telling EVERYONE i know who loves this place about this terrible experience. And this is exactly what happened, I told her I'd contact the owner and this is the only way I...

Been going here since the original owner had it... its sad how far down business has gone. Joe you're very missed. I called asking for 30 wings. It was advertised as $32.99 to be told its actually $45 including the extra sauce. Take away the sauce and it's $42 a bit too much for such a place that can't maintain good quality or good customer service was hung up on by lady who answers phones. Reviews are right the food isn't the same as what it once was. The passion is gone to greed and better than everyone attitude given.

Edit: if you respond with anything less than professional than that shows 1 management is at a gross decline for your establishment. So what if i got it wrong from my knowledge thats what was told to me. And no I haven't vist in a while and now don't plan on to for the clear disrespectful management its under and continues it remains true that your place is strongly disrespectful. Still clearly remains true that when he left SO did everything else. You're not struggling for customers because of the prices you're struggling cause of the gross attitude you give to...